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Terrible app. You manually translate content on their platform, but the changes never reflect in your store. Their support team constantly tries to shift the blame, claiming it's an issue with Shopify or other apps, but never their fault. Truly disappointing.
Ils te font encore payer même quand tu désinstalle l'appli. Je ne sait même pas comment arrêter la domiciliation...Appli pas terrible en plus de ça.
Bonjour ,
J'ai le plaisir de vous contacter au nom du Support de Weglot et j'espère que vous allez bien.
Je vous remercie pour l'avis que vous avez posté, et je suis ravi de pouvoir en discuter plus précisément.
L'abonnement ainsi que la résiliation de l'abonnement ne s'effectuant pas au sein de l'app dans Shopify, cela necessite une action complémentaire au sein du Dashboard Weglot.
Vous avez normalement été notifié de cela.
Je constate que vous aviez désinstallé l'application depuis quelques mois et dans la mesure ou vous n'avez pas utilisé Weglot depuis cette date, il est normal de ne pas payer pour le service.
J'ai procédé remboursement de ces mois et une preuve vous a été partagée par email.
Je reste à votre disposition pour tout renseignement complémentaire et vous souhaite une excellente journée.
Weglot Support
the app is not working properly, I have paid for Pro license and I am dissapointed with the customer support received
Tooo expensive!!!
Hi,
Weglot Support here. I hope you're doing well.
First of all, thank you for taking the time to write a review on Shopify.
I perfectly understand that our product seems to fit your translation needs, and it seems that the main issue for you is the Pricing.
It means that the Weglot Pro plan seems to fit the most your translation needs as you can see in the pricing documentation below
Pricing Documentation
We've just sent you an email with the detail of the subscription you need to manage according to your website's number of words.
It seems that the Weglot Pro plan seems to fit the most your translation needs. This plan allows you to get pretty cool features such as:
Pageviews statistics => Explore the country and the browser language of your visitors.
Translate URLs => Translate the slug URLs for a better UX and SEO (to finally reach more potential visitors on your website)
Could you answer to the email we sent to you or contact support@weglot.com so we can discuss further about your translation needs?
Have a wonderful day,
Regards,
destroyed my website
Hi,
Weglot Support here, I hope you are having a great day.
Thanks a lot for taking the time to write a review.
It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product.
We're not able to find the website associated with your Shopify store name.
Could you please contact us at support@weglot.com asking for Chris so we can help you further?
Keep us posted,
Cheers
hard to set up - bad ui! support dont answer to messages
Hi,
Weglot Support here, I hope you are having a great day.
Thanks a lot for taking the time to write a review.
It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product.
We provide support by email to handle the demands as best we can and with the most information.
I can notice that we've answered you in less than an hour, and we always doing our best to try to shorten this time.
Could you let me know the challenges you're still experiencing so I can help you further work with Weglot?
Please contact us at support@weglot.com asking for Chris so we could help you further
Keep us posted,
Cheers
WEBSITE DELETED!! DONT USE THIS! I deleted the Weglot app on my 8-figure store and my ENTIRE WEBSITE was deleted. I lost over $100K+ because of this APP. DON'T USE THIS APP! WEGLOT WILL DELETE YOUR WEBSITE
Hi,
Weglot Support here. I hope you're doing well.
First of all, thank you for taking the time to write a review on Shopify.
It seems that Weglot deleted only the project in your Weglot account. This doesn't affect your website, only the translation.
Indeed, after three months of complete inactivity with Weglot, i.e. without any API request to Weglot, the project is automatically soft-deleted as you can see in our terms by following the link below
https://www.weglot.com/terms
I've restored the project, and all your translations are findable in your project.
I've also sent you, in an email, a backup of all the translations present in your project.
Don't hesitate to contact us at support@weglot.com if you need any further information or help regarding Weglot.
Have a wonderful day,
Cheers,
Do not use this app, it never translates my company name properly. Every single time I add a new product, I must open the app and fix the way that my company name is spelled. It can't even translate the word "meters" properly. I have changed specific words so many times it feels like at this point the app is just not saving what im fixing, and I have to constantly re-do it. This is by far the worst translation app I've ever had to use, and I can't switch to another app because then all my progress would be gone and I would have to re-translate everything.
Hi زخــارف,
Thank you for taking the time to write a review. I am so sorry to hear about your negative experience. We’d like to know more about your situation, but we cannot locate your store.
Please get in touch with us at support@weglot.com so that we can discuss more on this.
In the meantime, keep in mind you are able to use our Glossary tools always to translate your site's name properly as well as the word meters. :)
https://support.weglot.com/article/130-translations-exceptions
Thanks,
The Weglot Team
Does not translate the checkout page anymore since Shopify rolled out the One page checkout. Did not even bother notify the customers about it. No solutions found, team useless. Now the checkout page displays in French for all our worldwide customers. Great !
Hello,
I want to extend my deepest apologies for the inconvenience and frustration caused by the recent issues you encountered with our service, particularly regarding the translation of your checkout page since Shopify's One-page Checkout update. Your feedback is immensely valuable, and I genuinely regret the impact this has had on your customers' experience.
I see our team proposed to help you out, but you did not respond to our email asking for more information to be able to propose a solution for you. We also see you are still using Weglot.
If you still need help, please get in touch with us at support@weglot.com.
Cheers,
The Weglot Team
Been using this app for years, but we decided eventually to uninstall it. The app is extremely expensive in comparison with much more modern apps that offer 5 to 10 times more languages and words in much less price. Very limited in regards to deep machine translations. The support/company's management seems to be careless to respond, if they ever responded at all.
Hi,
Thank you for taking the time to write a review of Shopify.
It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product.
Actually, be aware that Weglot proposes a Free plan and also proposes Premium plans.
Premium plans allow us to be able to create super cool features such as the Slug Translations (See => https://support.weglot.com/article/148-can-i-translate-my-urls) to improve the UX on your translated versions.
The “Variable” feature (See => https://support.weglot.com/article/302-how-can-i-add-variables-to-my-translations) and propose variable suggestion to help you optimize your translations and save translation credits.
We are also pleased to offer the option to detect potentially inactive translations (See => https://support.weglot.com/article/288-how-can-i-remove-inactive-translations) to help optimize your translations.
Our Support team is very dedicated to help all our users regardless of their subscription and we all try to propose the best experience possible.
We’d be glad to help you further. You’d just need to contact our team at support@weglot.com and ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin.
Have a wonderful day,
Best,
The Weglot Team