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WORST EXPERIENCE EVER. SO MUCH DAMAGE ON MY STORE AND INCOME LOSS!!!
They don’t take any accountability for the mess they make.
My website is down already for 7 days!! I am receiving an error because they messed up my DNS completely and now globally my website is down. I contacted my domain name provider and Shopify and they did everything they could and all settings are correct, but Weglot still holds some kind of access to my website which causes the error even though I deleted everything and completely uninstalled and removed my profile with them.
They don’t take any responsibility and just say it’s not their fault and I need to resolve with Shopify. IT IS 10000% THEIR FAULT and Shopify is also at a loss and can’t do anything further except determine wether they should still allow Weglot on their App Store! As soon as I untoggled the option for Weglot to use subdirectories my website was down and nothing has brought it back yet. They still have not resolved it to this day and every day goes by with us losing a lot of money.
Hello,
Thank you for taking the time to write a review of Shopify.
We had a chance to discuss further the issue you experienced, and finally it was decided to disable the integration. The issue here was mainly related to the DNS propagation on Shopify's end, and also a cache issue in the whole Shopify process.
Our Support agent kindly helped you to contact the Shopify Support team which fixed all the issues you experienced.
The issue is fixed now.
Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
L'interface est vraiment pratique pour faire des mofications de traduction. En plus l'équipe est super réactive !
Very Good app, got my store in two languages just in seconds. Easy to review translations thanks to the visual editor. Very good customer support which was so involved and quick answering our questions and solving problems. Special mention to Fanny who made everything easy.
Of course I will recommend the app.
easy, fast and great translation ... absolute great support from the weglot team, many thanks again.
Super service client, ils m'ont bien aidé à installer l'application car j'avais quelques difficultés. Les traductions sont tops, je recommande !
Great app and amazing support! They solved a little bug in less than 5 minutes over email. I highly recommend Weglot.
Je viens d'installer l'App, il y a 2 jours et je suis encore en période d'essai et j'ai eu un petit soucis, j'ai contacté le Support par email... et Booom, j'ai le meilleur support que je n'ai jamais eu auparavant, ils m'ont même demandé l'accès à mon Backend et ont réglé le problème par eux même !
Vraiment Bravo et Merci Jean-Charles pour cet agréable expérience utilisateur!
Je recommande l'APP qui est très intuitive et très personnalisable !
Great app! Definitely worth it. I've translated my website in english and everyting was perfect! Great, fantastic, supreme support!
Great app, you need to do some customizations ofc but otherwise really good. Very good support!!!!!!
Best translation app on the Store. Have everything you need. It's a bit expensive compared to the other ones but you get what you pay for, remember that. 10+