Weglot: AI Translation & SEO

Bonjour ,

J'ai le plaisir de vous contacter au nom du Support de Weglot et j'espère que vous allez bien.

Je vous remercie pour l'avis que vous avez posté, et je suis ravi de pouvoir en discuter plus précisément.

L'abonnement ainsi que la résiliation de l'abonnement ne s'effectuant pas au sein de l'app dans Shopify, cela necessite une action complémentaire au sein du Dashboard Weglot.
Vous avez normalement été notifié de cela.

Je constate que vous aviez désinstallé l'application depuis quelques mois et dans la mesure ou vous n'avez pas utilisé Weglot depuis cette date, il est normal de ne pas payer pour le service.
J'ai procédé remboursement de ces mois et une preuve vous a été partagée par email.

Je reste à votre disposition pour tout renseignement complémentaire et vous souhaite une excellente journée.

Weglot Support

Dear Joy Planet Finland,

We appreciate you sharing your feedback about Weglot, and we apologize for any inconvenience you've experienced. We understand the importance of a reliable translation service, especially when operating a global webshop for high-quality electronics.

We take user feedback seriously and are committed to addressing any issues our users encounter. We would like to investigate the problems you've mentioned regarding instability, bugs, and translation visibility in your webshop. Could you please provide more specific details or contact our customer support team at support@weglot.com? This will help us identify and resolve the issues you've faced.

Your satisfaction is our priority, and we would like to work towards providing a better experience for you.

Thank you for bringing these concerns to our attention, and we look forward to the opportunity to improve your experience with Weglot.

Best regards,

The Weglot Team

Hello,

Your insights are invaluable, and we are committed to addressing the issues you've raised to enhance our overall customer experience.

After taking a look at your account, our team was active in responding to your messages and solved your issue.

We tried to contact you again to see if all changes are reflected on your end but have yet to receive your response.

Do not hesitate to contact us at support@weglot.com if you have any further questions.

Cheers,
The Weglot Team

Hello,

I want to extend my deepest apologies for the inconvenience and frustration caused by the recent issues you encountered with our service, particularly regarding the translation of your checkout page since Shopify's One-page Checkout update. Your feedback is immensely valuable, and I genuinely regret the impact this has had on your customers' experience.

I see our team proposed to help you out, but you did not respond to our email asking for more information to be able to propose a solution for you. We also see you are still using Weglot.

If you still need help, please get in touch with us at support@weglot.com.

Cheers,

The Weglot Team

Hi,

Weglot Support here. I hope you're doing well.

First of all, thank you for taking the time to write a review on Shopify.

I perfectly understand that our product seems to fit your translation needs, and it seems that the main issue for you is the Pricing.

It means that the Weglot Pro plan seems to fit the most your translation needs as you can see in the pricing documentation below
Pricing Documentation

We've just sent you an email with the detail of the subscription you need to manage according to your website's number of words.

It seems that the Weglot Pro plan seems to fit the most your translation needs. This plan allows you to get pretty cool features such as:
Pageviews statistics => Explore the country and the browser language of your visitors.
Translate URLs => Translate the slug URLs for a better UX and SEO (to finally reach more potential visitors on your website)

Could you answer to the email we sent to you or contact support@weglot.com so we can discuss further about your translation needs?

Have a wonderful day,

Regards,

Hi ROOTOTE GALLERY_EDITION,

We are sorry to hear you had an issue with Weglot. We manage subscriptions the same way you do on your phone. You need to cancel your plan when you no longer want to use Weglot.

If you encounter an issue, we have our lovely support staff ready to help out and cancel it for you.

Do not hesitate to contact us at support@weglot.com if you still have an issue, as we are not able to locate any emails from you at this time.

Thank you,

The Weglot Team

Hello,

Thank you for taking the time to write a review of Shopify.

It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product.
​
​We've experienced an issue on the API for a few minutes, and I've contacted you a few minutes after as the issue seemed to be fixed.

Could you contact us back at support@weglot.com, asking for Chris, our Head of Support, so we can follow the discussion?

We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team

Bonjour,
Nous vous remercions d'avoir pris le temps d'écrire cet avis.
Lorsque vous désinstallez l'application Weglot de votre admin Shopify, un email est envoyé sur l'adresse email renseignée dans votre compte Weglot, vous indiquant de résilier votre abonnement si vous avez une souscription encore active.
Suite à votre contact avec notre équipe Support, nous sommes ravi d'avoir pu vous aider à régulariser la situation.
Nous vous souhaitons une excellente journée et restons à votre disposition à support@weglot.com si vous souhaitez plus d'informations :)

Hi Fleur,

We're sorry to see that your experience didn’t meet your expectations.

We spent a significant amount of time working together on your Shopify configuration, including multiple investigations, testing from different countries, configuring Shopify Markets, adjusting your integration, and refunding one month of your subscription as a goodwill gesture. We remained available throughout the process and tried to resolve every issue that was brought to our attention.

As your project combines Shopify Markets with a customized multilingual setup, some of the issues involved interactions with Shopify’s own infrastructure rather than Weglot alone, which made troubleshooting particularly complex.

We noticed that your subscription has since been canceled, and despite several follow-ups, we unfortunately didn’t hear back from you. If you ever decide to revisit the project, our team would be happy to help you again and review your configuration together.

We genuinely wish you all the best with your store.