The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Been using this app for quite some time now and super happy.
Very comprehensive and intuitive management dashboard with tons of cool features. Other than the reviews functionality, you can also create purchase emailing followup automation, credibility tags across your site, approve or disapprove comments and much much more. The developers keep on adding new features and are very attentive to feedback and requests. Installing it is also super easy. I warmly recommend!