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I had to close my Shopify store and I got double charged for my WeShop AI plan. Got in touch with WeShop AI costumer service multiple times and they gave me "wrong" information about issuing refunds and asked me to contact Shopify to handle refunds but Shopify told me that only they can handle refunds.
Also, I had 16.000 points that has value around 50USD. They say they can't move it to my new account or issue a refund.
If you are not sure about the app, don't buy big amounts of points. You might spend your days or give up on getting your money back. I will get my money back with a help of Shopify or my bank.
Thank you for your review. Since your purchase was made through Shopify’s payment system, we are unfortunately unable to process the refund directly on our end. However, we’d be more than happy to assist you in reaching out to Shopify’s support team to help resolve this as quickly as possible.
We appreciate your understanding, and we’re here to help in any way we can.
Do not install this app into your shopify store ! Once you install it there are no options to stop unsubscribe from recurring charges that you do not want. Customer service does not answer when you ask to unsubscribe. The models are very difficult to use
Hi! Thank you for your review. Our customer service replies within a 24-hour window and apologies for the delayed response. Our tool, just like all other Shopify apps, is also required by Shopify to offer cancellation option, so you should be able to view and cancel it from your page. Thank you and hope it helps.
It doesn't work if I want to use three different poses it generates a different background which looks unreal. Very often he invents various additional elements that only waste the credit
Thank you for your feedback. We appreciate you taking the time to share your experience with our product.
Regarding the background issue, you can achieve more consistent results by using similar pre-set locations when generating multiple poses. This should help maintain a more cohesive background across different poses. Additionally, we're excited to announce that we're launching a consistent background feature soon, which should address this concern more effectively in the future.
We understand your frustration with the AI generating additional unwanted elements. This is indeed a common challenge faced by AI products in general. Rest assured that we are continuously working on improving our product to minimize these AI hallucinations and provide more accurate results.
We value your input as it helps us refine and enhance our service. Thank you for your patience as we strive to deliver a better user experience.