Track Order, Lookup & Returns

Track Order, Lookup & Returns

From $9/month. 14-day free trial. Additional charges may apply.
Rating (5)
Reviews
Developer

About this app

Launched

October 8, 2020

Languages

English

Integrates with

Klaviyo, Gorgias, Attentive, Reviews Platforms, Netsuite / Celigo, track order

Reduce customer support tickets and automate order tracking, returns & exchanges.

Make purchasing from your store a seamless experience with our post-purchase platform! Increase customer loyalty, reduce customer complaints, and save time. Our Amazon-like Estimated Delivery Date, Branded Tracking Pages, Shipment Notifications, and Streamlined Return Process offers a world-class post-purchase experience. Plus, our integration with 1,000 global carriers provides real-time tracking and carrier data - so you can identify and resolve shipment exceptions faster than ever before.

Make purchasing from your store a seamless experience with our post-purchase platform! Increase customer loyalty, reduce customer complaints, and save time. Our Amazon-like Estimated Delivery Date, Branded Tracking Pages, Shipment Notifications, and Streamlined Return Process offers a world-class post-purchase experience. Plus, our integration with 1,000 global carriers provides real-time tracking and carrier data - so you can identify and resolve shipment exceptions faster than ever before. more
  • Amazon-like Estimated Delivery Dates to Increase your Conversion Rate.
  • Personalized Branded Tracking Page to Build Trust and Boost Sales.
  • Reduce Customer Support Questions with Proactive Email and SMS Notifications.
  • Branded Return Center to Automate & Transform your Returns into a Profit Center
  • Automate Return Rules for Fast and Cost-Effective Dropshipping Returns.

Pricing

14-day free trial

Starter

$9/month

$0.05 per extra shipment

  • 200 shipments/month
  • Shipment Visibility and Analytics
  • Email & SMS notifications
  • Branded Tracking Page
  • Integration with 1001 carriers

Growth

$59/month

$0.06 per extra shipment

  • 1000 shipments/month
  • Webhook
  • Klaviyo and Attentive integrations
  • On-time shipments report
  • Transit times report
  • Custom domain for tracking

Advanced

$79/month

$0.08 per extra shipment

  • 1000 shipments/month
  • AI Predictive estimated delivery dates
  • Custom Order Statuses
  • Proactive Order Delay Notifications
  • Lost Shipment Reports

Enterprise

$500/month

$0.1 per extra shipment

  • 5000 shipments/month
  • Dedicated Customer Success & Onboarding Manager
  • Custom ERP and Carrier Integrations
  • BigQuery Integration

Starter

$9/month

$0.05 per extra shipment

  • 200 shipments/month
  • Shipment Visibility and Analytics
  • Email & SMS notifications
  • Branded Tracking Page
  • Integration with 1001 carriers

Growth

$59/month

$0.06 per extra shipment

  • 1000 shipments/month
  • Webhook
  • Klaviyo and Attentive integrations
  • On-time shipments report
  • Transit times report
  • Custom domain for tracking

Advanced

$79/month

$0.08 per extra shipment

  • 1000 shipments/month
  • AI Predictive estimated delivery dates
  • Custom Order Statuses
  • Proactive Order Delay Notifications
  • Lost Shipment Reports

Enterprise

$500/month

$0.1 per extra shipment

  • 5000 shipments/month
  • Dedicated Customer Success & Onboarding Manager
  • Custom ERP and Carrier Integrations
  • BigQuery Integration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

2 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited August 20, 2022

I am using this app on my website to give customers the ability to track and return their own orders. So far the app works great and is very customizable. The customer service is top notch and Daniela is the best. Also, the developers are always improving the app with new features. The app is comparably price to Aftership, but this app provides so much more value without having to keep ugrading your plan for every little feature. I highly recommend this app!!!

Nyled Music Gift Store
United States
Time spent using app: 15 days
WeSupply LLC replied August 24, 2022

Hi Nyled Music Gift Store Team, thanks so much for sharing this lovely review! 🌹

We're happy to hear that the branded order tracking and returns functionalities help your store by creating an amazing customer experience.

Can't wait to help your store with estimated delivery dates as well! <3

Daniela,
Customer support specialist

July 29, 2022

After researching a number of branded tracking and self-service return portals, we found that WeSupply was the perfect solution for us. The platform offers easy customization for the development of a truly on-brand design for customer notification emails and tracking pages. More importantly, the WeSupply support team was top-notch, both responsive and highly effective. Thanks to their timely API updates, our chatbot is now able to provide a truly exceptional experience for customers looking to self-serve and check the status of their orders. Special thanks to Daniela who was always available to address any questions or concerns we brought up. Highly recommended!

Latercase
Canada
Time spent using app: 6 months
WeSupply LLC replied August 24, 2022

Hi Latercase Team,

Thank you so much for your wonderful feedback!

It was a pleasure to help your team at Latercase throughout the implementation.❤️ Glad to hear that you appreciate how easily you can customize your shipping emails and the order tracking page to be fully on brand.

Your feedback has been shared with our entire team and such positive feedback empowers us to walk the extra mile and come up with awesome features. 😊

We're to help you anytime to deliver a smooth customer experience with shipment notifications, self service returns and estimated delivery dates.

Daniela,
Customer support specialist

About this app

Launched

October 8, 2020

Languages

English

Integrates with

Klaviyo, Gorgias, Attentive, Reviews Platforms, Netsuite / Celigo, track order

Built by WeSupply LLC

About WeSupply LLC

5 average rating

2 years building apps for the Shopify App Store

Support

Send a message

hello@wesupplylabs.com

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