wetracked.io Connect

Hi Drynimo,

Thank you for taking the time to share your experience.

We’re genuinely sorry to hear that you feel our service did not deliver the value you expected. We completely understand how frustrating it is to invest both time and money into a solution with the goal of improving your tracking and advertising performance, only to feel that the results did not justify the cost.

First and foremost, this is never the experience we want any customer to have.

We’d also like to clarify an important point about what our product is designed to do. wetracked.io is not intended to replace the reporting and optimization tools inside your advertising platforms, such as Meta Ads Manager.

Instead, our purpose is to send more complete and accurate conversion data back into those platforms, so that your pixel and ad algorithms can make better optimization decisions based on stronger data.

In other words, our goal is not to take data out of your ad accounts and present it elsewhere, but to improve the quality of the data being fed directly into the systems where your campaigns are actually optimized and scaled.

That said, if you experienced more incomplete or inaccurate data after implementation, then something may not have been configured optimally, and we completely understand your disappointment. Our objective is precisely the opposite: to help advertisers achieve more reliable tracking and better-informed optimization.

Regarding pricing, the monthly fee is not simply for a one-time setup. It covers the ongoing infrastructure required to continuously collect, process, and send server-side event data, maintain integrations as advertising platforms evolve, monitor system reliability, and provide access to our support and Solutions teams whenever assistance is needed.

Even so, if you did not see meaningful value from the service, we fully understand why you would question whether the investment was worthwhile.

We have already reached out to you directly and shared a link to schedule a call with our Solutions team. If you’re open to it, we would greatly appreciate the opportunity to:

-Review your full configuration
-Check your event flow and data quality
-Compare tracking before and after implementation
-Identify any setup issues or optimization opportunities
-Ensure everything is connected correctly for the best possible performance

Our technical team will be happy to review your setup in detail and work with you to make sure the platform is configured properly. Our goal is always for our customers to receive more accurate data and, ultimately, better results from their advertising efforts.

We completely understand if this experience has left you disappointed, but we sincerely hope you’ll allow us the opportunity to investigate and address your concerns.

Thank you again for your honest feedback. We genuinely appreciate it and hope we can turn this experience around for you.

With sincere apologies,
The wetracked.io Team