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It has worked well for me so far. I got it mainly to target abandoned carts and have a chatbot. However, there are certain bugs in the google sheet API which sometimes reduces efficiency in sending mass communications.
Good app , easy to use and integrate.
Good
WATI's Shopify apps provide an incredibly user-friendly interface that makes managing customer communications a breeze. The setup process is straightforward, with clear instructions that ensure you can integrate WATI into your Shopify store without any technical hassle. The dashboard is intuitive, allowing even those with minimal technical knowledge to navigate and utilize the features ...
Our experience has been great with wati, however would have appreciated a single POC to resolve certain issues.
Hi Fiona Diamonds,
Thank you for your kind review, Could you share more on the issues at madhavan@clare.ai. Will get it looked into at the earliest
Thank You
good platform, ideal for support and marketing both
Wati is useful for setting up automated playbooks and communicating with customers on Whatsapp. I don't like that I can't react to messages with emoji like I can on regular Whatsapp app. But otherwise it does the job for me.
It is a good app. Needs some understand tough. Need more detailed documentation for the best result.
Thank you for your kind review. We do have documentations on our Help Center at support.wati.io
Could you share more on what else you'd like to see on the documentation? we're definitely looking to improve.
WATI is a very useful tool to manage customer support and retain your customers. There are still a bunch of features I'd like to see within the platform, but it's definitely a good start to manage your customer support on WhatsApp. The platform is easy to use and the UI/ UX is much better than the other API platforms available! Ironically, I have faced issues with their Customer Support though, so I hope that is something they look into!