WhatsApp Chat & Abandoned Cart

We've been using WATI for several months now, and I must say the system is incredibly robust. The support team is also very responsive, which has greatly enhanced our experience. Transitioning to WATI for managing all our customer interactions has proven to be a good decision. Thank you to the entire team for such a proficient product; we take pride in knowing it's based in India.

Wati is the best so far used bundles of whats app api but One of the standout features is the predefined templates. They are thoughtfully designed and require minimal adjustments, allowing you to quickly set up and start engaging with customers. The automation capabilities, especially the chatbot, are also effective in enhancing customer interactions.

It's really useful software and easy to use, also the cost of the software is very economically good for startup.

Wati is best for message automation and integration which helps in doing customer communication very easy. Broadcast messages are very good feature as it ease to send the messages on bulk.

At The Revolver Club, Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.

We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts. The automated messaging and broadcast options have been fantastic in keeping our customers informed about promotions and new arrivals, events & news.

The support team is also very responsive.

A vital communication as well as engagement tool for beginners and small stores. This is priced fairly and extremely easy to setup. Customer service is also fairly good, there's a live chat option in their dashboard and you can reach out to them anytime and they will help you resolve your issues. I have been using this app for around 2 years in 2 of my stores, this is just plug and play. They already provide you basic templates which you can copy and customise to your will.

WATI has been a total game-changer for our customer support operations at Cipzer! The integration with Shopify was seamless, and the platform’s features are incredibly intuitive. We’ve seen a significant boost in our response times and overall customer satisfaction. The automation options have saved us countless hours, and the ability to track and manage conversations efficiently is top-notch. Highly recommend WATI for any e-commerce business looking to elevate their customer service!

Wati's Whatsapp API tool has been a lifesaver for our online store. It's easy to use and helps us keep customers updated on their orders and answer their questions quickly. We're still learning all it can do, but so far, it's been a great tool for connecting with our customers.

Very helpful

Integrating WATI with our Shopify store has been a game-changer for our customer communication! The setup was seamless, and the app offers a wide range of features that make managing WhatsApp communications incredibly efficient. We've seen a significant improvement in customer engagement and response times since using WATI. The ability to automate messages for order confirmations, shipping updates, and customer support has streamlined our operations and provided a better experience for our customers. The user interface is intuitive, and the support team has been responsive and helpful.

The only drawback we've encountered is with the Shiprocket integration for order status updates. It would be great if this aspect could be improved for smoother order tracking and updates. Despite this minor issue, WATI has been an excellent addition to our store, and we highly recommend it for any Shopify store looking to enhance their customer service via WhatsApp!