WhatsApp Chat & Abandoned Cart

I've been using Wati since 2021, and it’s been a fantastic experience. The quick integration with Shopify and my CRM has really helped boost our abandoned cart conversions.

Creating templates and chatbots is super straightforward thanks to Wati’s user-friendly interface. I love how you can preview templates while working in the backend, making the chatbot creation process smooth and customizable. There are plenty of options to tailor the chat flow, which is a huge plus!

We have been using wati for a very long time, this is the best whatsapp API solution so for, one of the best thing i like about WATI is there customer care support, Quick and problem solvers

A vital communication as well as engagement tool for beginners and small stores. This is priced fairly and extremely easy to setup. Customer service is also fairly good, there's a live chat option in their dashboard and you can reach out to them anytime and they will help you resolve your issues. I have been using this app for around 2 years in 2 of my stores, this is just plug and play. They already provide you basic templates which you can copy and customise to your will.

Wati is best for message automation and integration which helps in doing customer communication very easy. Broadcast messages are very good feature as it ease to send the messages on bulk.

It has worked well for me so far. I got it mainly to target abandoned carts and have a chatbot. However, there are certain bugs in the google sheet API which sometimes reduces efficiency in sending mass communications.

WhatsApp Chat & Abandoned Cart has significantly streamlined our customer engagement process. The integration has allowed us to recover lost sales efficiently, with personalised follow-ups that resonate with our customers. The user-friendly interface and real-time communication have transformed our approach, leading to improved customer satisfaction and increased conversion rates. It's an invaluable tool for any business looking to enhance its e-commerce strategy.

At The Revolver Club, Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.

We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts. The automated messaging and broadcast options have been fantastic in keeping our customers informed about promotions and new arrivals, events & news.

The support team is also very responsive.

Platform is good.

WATI has been a total game-changer for our customer support operations at Cipzer! The integration with Shopify was seamless, and the platform’s features are incredibly intuitive. We’ve seen a significant boost in our response times and overall customer satisfaction. The automation options have saved us countless hours, and the ability to track and manage conversations efficiently is top-notch. Highly recommend WATI for any e-commerce business looking to elevate their customer service!

Wati's Whatsapp API tool has been a lifesaver for our online store. It's easy to use and helps us keep customers updated on their orders and answer their questions quickly. We're still learning all it can do, but so far, it's been a great tool for connecting with our customers.