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The Actual Charges comes across 54$ per month Plus the Fee of WhatsApp Messages , but its worth it . The Automation has help us to reduce the customer care representatives , and also help is 24*7 automated instant reply which has increased in customer trust . Messages are instant and works great !
There should be Quarterly Plans to reduce the monthly fee !
We're glad that you found our product useful.
We offer an annual pricing that offers additional discounts and extra customer support messages too.
For any queries about it, you can email us on hello@wati.io
Excellent tool to reach out to your customers in most convenient way possible. A must have for all budding Entrepreneurs!
Tech support is great, especially Sophia and Madhavan. They have pushed for fixes in their product after we raised the issue.
I recommend this app because the features are good and stable. they are very supportive in case if you have any requirements.
Your feedback is really appreciated. We will continue to deliver and exceed your expectations :)
WE ARE STARTING TO USE WATI JUST NOW,SEEMS VERY PROMISING LOOKING FORWARD TO GROWW OUR BUSINESS WITH WATI.
A Game-Changer for My Shopify Store!
I can't express how thrilled I am with the Wati Shopify application! It has truly been a game-changer for my online store. As a store owner, I've tried several apps in the past, but Wati has taken my customer service and efficiency to a whole new level. Here's why I love it:
Easy Installation and Setup: Right from the start, the installation process was a breeze. Within minutes, I had the app integrated seamlessly with my Shopify store, and I was ready to go.
Intuitive Interface: The app's user-friendly interface made it a joy to use. Navigating through the features and options was straightforward, and I didn't need any technical expertise to get things running smoothly.
Automated Responses: One of the standout features of Wati is its automation capabilities. I now have personalized automated responses to customer inquiries, saving me a significant amount of time while ensuring my customers get the attention they deserve.
Quick Replies: With the quick reply templates, responding to frequently asked questions became lightning-fast. This feature has helped me improve my response time, which, in turn, has led to increased customer satisfaction.
Multi-Channel Support: Wati's ability to handle inquiries from various channels like WhatsApp, Facebook Messenger, and more is fantastic. It has streamlined my communication processes, making it easier for customers to reach out on their preferred platform.
Analytics and Insights: The app's analytics dashboard has provided invaluable insights into customer behavior and trends. This data has helped me make informed business decisions and tailor my marketing strategies for better results.
Excellent Customer Support: Whenever I had a question or needed assistance, the Wati support team was always there to help. Their responsiveness and willingness to address any concerns impressed me.
In conclusion, Wati has proven to be an indispensable tool for my Shopify store. It has improved my customer support, boosted efficiency, and saved me valuable time. I highly recommend it to any Shopify store owner looking to take their customer service to the next level. Thank you, Wati, for creating such a fantastic application!
Seamless integration and easy to use. Their chat system has helped us manage customer data better .
Thanks very much for your kind review.
It's a pleasure to serve you.
Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages
Amazing app, We use it with WATI CRM. Overnight our customer service became professional. We just hope to add a COD Confirmation in automatic messages, then it will be the perfect app for us
Good experience using the WATI app and very good support provided. Madhavan and Rohit giving good response to us.Thank you so much.