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The WATI Business WhatsApp API has some great features, such as automated messaging. However, the main issue we've faced is the slow customer support. When problems arise, we need quick help, but the response times have been disappointing. While the platform works well overall, the lack of fast support means it doesn't fully meet our needs.
Thank you for your feedback and for highlighting both the positives and the challenges you've experienced with our platform. I’m sorry to hear that our customer support has not met your expectations. I’ll be personally reaching out to you to resolve this issue and ensure you receive the assistance you need more promptly.
Average
1.)but poor customer service connect, when you need an individual to connect, you will find yourself connected to bot and find it difficult to connect to a human executive
2.) Presently, almost every alternate whatsapp app has good integrations, i.e. JUDGEME integration to collect reviews from people , they still are lagging and not bringing such things on table.
Whereas other apps executive have reached me for more than 10 times to switch to their app, in this i am not able to reach them only
One must go with this app for whatsapp solutions
Thank you for sharing your thoughts. We’re sorry to hear about the difficulties you’ve experienced with our customer service and the lack of certain integrations. I’ll be personally reaching out to you to address these concerns and see how we can improve your experience.
The upfront customer service experience is poor, they tend to urge you to email support team instead of understand your problems well (keep telling me to do something i've already done) and providing effective assistance patiently through live chat.
To GWC Official Store
We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation.
Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly.
Thank You