WhatsApp Chat & Abandoned Cart

Extremely poor service

STAY AWAY FROM WATI. SCAM AND NOT SECURE - WILL DESTROY YOUR BUSINESS

WATI is the worst platform we’ve ever dealt with. We are a business based in Iraq, and their incompetence has caused us nothing but damage. Our account was hacked, and someone sent thousands of spam messages to Indonesia – a country we don’t even operate in! Our inbox is now full of garbage messages in a language we can’t read, and their system is so insecure that the hacker has been able to keep draining our credits, which we paid for.

As if that wasn’t enough, WATI’s negligence got our WhatsApp Business account suspended for violating WhatsApp’s terms of service. So now we’ve lost our money, our main communication channel, and countless hours trying to fix the chaos they created.

And where is WATI’s support team? Completely unresponsive. They’ve ignored every email we’ve sent. It’s like they don’t care at all that their shoddy platform has destroyed our operations.

Every single day that this issue isn’t resolved, our business takes another hit. WATI is not just unreliable – they’re a liability. Their platform is unsafe, their support is non-existent, and their impact on our business has been catastrophic.

Save yourself the trouble and stay far away from WATI. They don’t deserve a single penny from anyone.

One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support

Unfortunately cannot access the console at all - stuck on an error screen that says 'Setting up Shopify into WATI...'

What is most frustrating is how difficult it is to talk to a human to get help.

if youd like the rest of your day to be an absolute headache, WATI is for you!

theyll make you sign out of whatsapp on your phone and login through another portal. youll then have no access to whatsapp on your phone at all.

if you change the number to another number, youll still have no access to your original whatsapp account.

ive been locked out of my profile all day now, not a single message has been responded to. the integrate STILL doesnt even work.

upon trying to delete your WATI account youll find that theyve made this IMPOSSIBLE, trying to lock you in for the 7 day trial to force you to make payments.

upon contacting them to delete your account youll have no response.

AWEFUL AWEFUL AWEFUL.

Im still trying to DELETE this terrible application and return my whatsapp profile to normal.

Dear Team

I was just testing your app within trial period and you have charged me 4.90 $ . Please issue my refund. And sorry to say i did not received support and felt this tool is expensive

Terrible customer service from the company. So difficult to speak to a customer service person who can actually help. Have charged me for 2 months for order card and abandoned cart confirmation. But not sent messages and restricted by access to dashboard.

Price is mentioned 5 USD but when you install, app diverts to site which shows monthly pricing 30 USD.
This is nothing less than fooling users.

have been using it since last 6 months ,pathetic response from the support team , i am unable to recharge my account since last 2 weeks have written tens of mail seeking support however didn't get it .Till the time it is running fine it is ok ,once you encounter any issue don't expect any support that's the summary

Very terrible. I've been trying to talk to you for over two weeks now about the problem they have with cart abandonment. Every customer who orders through me and buys it still sends them cart abandonment.
It turns out that a customer orders from me and receives a message that he abandoned the cart a few hours later and this creates confusion in the orders and a lot of anger on the part of my customers
And Abandoned Recovery Message is so terrible and I tried to complain to them about it and they still haven't fixed it and it's been like this for a long time
In short, terrible!!! Use a normal wati and order manual, this is the best and prevents problems

I'll update if they fix it, you won't see this review, but they haven't been able to fix it in a while