Avaliações (108)
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The upfront customer service experience is poor, they tend to urge you to email support team instead of understand your problems well (keep telling me to do something i've already done) and providing effective assistance patiently through live chat.
To GWC Official Store
We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation.
Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly.
Thank You
This is an extremely worthy app for ecommerce to connect with customers for order confirmation, abandoned checkout, marketing messages and further connect with all their queries on a day to day basis
Average
1.)but poor customer service connect, when you need an individual to connect, you will find yourself connected to bot and find it difficult to connect to a human executive
2.) Presently, almost every alternate whatsapp app has good integrations, i.e. JUDGEME integration to collect reviews from people , they still are lagging and not bringing such things on table.
Whereas other apps executive have reached me for more than 10 times to switch to their app, in this i am not able to reach them only
One must go with this app for whatsapp solutions
Thank you for sharing your thoughts. We’re sorry to hear about the difficulties you’ve experienced with our customer service and the lack of certain integrations. I’ll be personally reaching out to you to address these concerns and see how we can improve your experience.
After exploring all options wati seems to be the best app
Too many hidden costs
We’re sorry to hear that you’ve encountered unexpected costs. Please drop a message to ashwin@clare.ai, and I’ll personally work to address any issues you’re facing.
Superb, satisfied with support and app...
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you such issues wouldn't happen again.
Would it be possible to email me at madhavan@clare.ai and will help you in selecting the best optimized plans and help you in setting up the app for your store.
Wati has assisted us to streamline communication with our customers and the tools available has helped with automation to a certain extend. Abandoned cart conversion has been a bliss with the automated messages.
Would like to have a detailed analytics/report in the near future
Thanks for your kind feedback.
We're working on some really useful features to make your experience seamless.
We have been using Wati for quite some time now and have been very happy with it's usability and in-app experience. The tutorials at each point are also helpful. Overall, it's a good app. Interesting price point and Madhavan has been helpful with his suggestions. We would like to see and use more features in the near future.
After reviewing all options in the market, we found that WATI was the ideal app, the app does more than what it is expected with full functionalities and endless options. Straight forward with prompt customer service, I only wished for few more options and it will then be number ONE. The application is extremely easy to use and setup was done in hours not even days.
We're glad that you found our app useful.
Our engineers work really hard on simplifying the experience for businesses like you :)
The Actual Charges comes across 54$ per month Plus the Fee of WhatsApp Messages , but its worth it . The Automation has help us to reduce the customer care representatives , and also help is 24*7 automated instant reply which has increased in customer trust . Messages are instant and works great !
There should be Quarterly Plans to reduce the monthly fee !
We're glad that you found our product useful.
We offer an annual pricing that offers additional discounts and extra customer support messages too.
For any queries about it, you can email us on hello@wati.io