WhatsApp Chat & Abandoned Cart

I've been using Wati since 2021, and it’s been a fantastic experience. The quick integration with Shopify and my CRM has really helped boost our abandoned cart conversions.

Creating templates and chatbots is super straightforward thanks to Wati’s user-friendly interface. I love how you can preview templates while working in the backend, making the chatbot creation process smooth and customizable. There are plenty of options to tailor the chat flow, which is a huge plus!

We have been using wati for a very long time, this is the best whatsapp API solution so for, one of the best thing i like about WATI is there customer care support, Quick and problem solvers

User-friendly and packed with multiple automated workflows, this tool has been a game-changer for us. We've been using it for a month now and plan to continue. The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations

At The Revolver Club, Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.

We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts. The automated messaging and broadcast options have been fantastic in keeping our customers informed about promotions and new arrivals, events & news.

The support team is also very responsive.

A vital communication as well as engagement tool for beginners and small stores. This is priced fairly and extremely easy to setup. Customer service is also fairly good, there's a live chat option in their dashboard and you can reach out to them anytime and they will help you resolve your issues. I have been using this app for around 2 years in 2 of my stores, this is just plug and play. They already provide you basic templates which you can copy and customise to your will.

WhatsApp Chat & Abandoned Cart has significantly streamlined our customer engagement process. The integration has allowed us to recover lost sales efficiently, with personalised follow-ups that resonate with our customers. The user-friendly interface and real-time communication have transformed our approach, leading to improved customer satisfaction and increased conversion rates. It's an invaluable tool for any business looking to enhance its e-commerce strategy.

As a beginner, I recommend this app for WhatsApp Marketing because it's easy to use and integrates seamlessly with your Shopify store. One of the best features is the predefined templates offered by WATI, which work well and require minimal adjustments. The chatbot is also effective, though it could benefit from some optimization improvements, as it can take a bit of time to load on your store.

Integrating WATI with our Shopify store has been a game-changer for our customer communication! The setup was seamless, and the app offers a wide range of features that make managing WhatsApp communications incredibly efficient. We've seen a significant improvement in customer engagement and response times since using WATI. The ability to automate messages for order confirmations, shipping updates, and customer support has streamlined our operations and provided a better experience for our customers. The user interface is intuitive, and the support team has been responsive and helpful.

The only drawback we've encountered is with the Shiprocket integration for order status updates. It would be great if this aspect could be improved for smoother order tracking and updates. Despite this minor issue, WATI has been an excellent addition to our store, and we highly recommend it for any Shopify store looking to enhance their customer service via WhatsApp!

Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.

We are using this app since last 6 months, we have found the app very useful.
very easy to get immediate messages from clients who wish to ask anything and then we can send messages to people who have abandoned carts and who had enquired through Wati. most comfortable app.