Overall rating
4.1
Counts per rating level
  • 71% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 17% of ratings are 1 stars
Edited April 11, 2024

Very terrible. I've been trying to talk to you for over two weeks now about the problem they have with cart abandonment. Every customer who orders through me and buys it still sends them cart abandonment.
It turns out that a customer orders from me and receives a message that he abandoned the cart a few hours later and this creates confusion in the orders and a lot of anger on the part of my customers
And Abandoned Recovery Message is so terrible and I tried to complain to them about it and they still haven't fixed it and it's been like this for a long time
In short, terrible!!! Use a normal wati and order manual, this is the best and prevents problems

I'll update if they fix it, you won't see this review, but they haven't been able to fix it in a while

זכרונות חיים
Israel
3 months using the app
WATI: WhatsApp Team Inbox replied March 6, 2024

We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation.
Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly

Edited March 25, 2024

The upfront customer service experience is poor, they tend to urge you to email support team instead of understand your problems well (keep telling me to do something i've already done) and providing effective assistance patiently through live chat.

GWC Offical Store
Singapore
About 1 month using the app
WATI: WhatsApp Team Inbox replied March 23, 2024

To GWC Official Store
We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation.
Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly.

Thank You

April 2, 2024

Lot of features. But most of them are buggy and the UI for the admins is really bad and hard to use

CosyLabs
India
About 1 month using the app
WATI: WhatsApp Team Inbox replied April 3, 2024

To Cosylabs
We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation.
Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly

January 17, 2024

This is an extremely worthy app for ecommerce to connect with customers for order confirmation, abandoned checkout, marketing messages and further connect with all their queries on a day to day basis.

Muselot
India
3 months using the app
April 5, 2024

I have been using Wati for sending Whatsapp Broadcasts, they also offer click to Whatsapp ads.

ISO Goods
United States
About 5 hours using the app
April 1, 2024

Best Whatsapp solution for Abandoned cart recovery

Black Bird
United States
About 6 hours using the app
Edited January 30, 2024

Extremely helpful. One must go with this app for whatsapp solutions.

Menworks
India
2 days using the app
April 7, 2024

We have been able to increase our sales by 30% by setting up chatbots and using Whatsapp broadcast

My Store
United Kingdom
About 1 hour using the app
April 7, 2024

I have been using Wati for sending Abandoned Cart notifications and for WhatsApp broadcast.

ModaChic
United States
5 minutes using the app
Edited January 6, 2024

Superb, satisfied with support and app...

Crush A Fashion Hub
India
About 1 month using the app
WATI: WhatsApp Team Inbox replied January 5, 2024

We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you such issues wouldn't happen again.
Would it be possible to email me at madhavan@clare.ai and will help you in selecting the best optimized plans and help you in setting up the app for your store.