WhatsApp Chat & Abandoned Cart

Excellent WhatsApp Automation Tool for D2C Businesses!
We've been using WATI for several months now, and it has completely streamlined our customer communication. From automated order updates to personalized campaigns, the platform is super intuitive and packed with features.
Support is quick and helpful, and setting up flows was much easier than expected. It's a must-have tool if you're serious about scaling your WhatsApp communication!
Highly recommend for eCommerce, especially if you're running on Shopify

We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.

STAY AWAY FROM WATI. SCAM AND NOT SECURE - WILL DESTROY YOUR BUSINESS

WATI is the worst platform we’ve ever dealt with. We are a business based in Iraq, and their incompetence has caused us nothing but damage. Our account was hacked, and someone sent thousands of spam messages to Indonesia – a country we don’t even operate in! Our inbox is now full of garbage messages in a language we can’t read, and their system is so insecure that the hacker has been able to keep draining our credits, which we paid for.

As if that wasn’t enough, WATI’s negligence got our WhatsApp Business account suspended for violating WhatsApp’s terms of service. So now we’ve lost our money, our main communication channel, and countless hours trying to fix the chaos they created.

And where is WATI’s support team? Completely unresponsive. They’ve ignored every email we’ve sent. It’s like they don’t care at all that their shoddy platform has destroyed our operations.

Every single day that this issue isn’t resolved, our business takes another hit. WATI is not just unreliable – they’re a liability. Their platform is unsafe, their support is non-existent, and their impact on our business has been catastrophic.

Save yourself the trouble and stay far away from WATI. They don’t deserve a single penny from anyone.

One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support

App excelente, integra facilmente no Shopify e ajuda na automação de mensagens transacionais e disparos em massa. Super recomendo!