Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and excellent customer service. They find it effective in boosting conversions and recovering abandoned carts, especially through its WhatsApp chat and automated messages. The app's robust analytics and multilingual support are also praised. It's particularly recommended for businesses using WhatsApp extensively, with merchants highlighting its efficiency, affordability, and positive impact on sales.

March 20, 2023

Great and fast support!
They fixed my issue in a few minutes!
The application works very well.
Highly recommended

Vibronixs
Lebanon
3 months using the app
Edited March 29, 2023

Installation facile en 2 minutes, le support est tres disponible et efficace, le template de message sont tres bien fait. Cette app a boosté mon chiffre d'affaire. Je recommande.

Plug
Belgium
2 months using the app
June 19, 2021

We test quite a few apps as we're always trying to find the most efficient permutations and user friendly environment for our employees. Never have I experienced customer support like this.
Super fast, arranged a call on a weekend to solve an issue I had, and at the same time, professional. The app is elegant and easy-to-use.
You don't need any other WhatsApp chat widget, this is the one.

Mopani Pharmacy
South Africa
About 2 months using the app
Sweethelp replied June 21, 2021

Thanks for this wonderful review Jason. Customer support is our number one priority and it was a pleasure assisting you ! If you need anything else, don't hesitate to reach out :-)

Take care,
Sweethelp Team

April 15, 2023

I asked a lot of questions to set up the app and Nouah helped me a lot. A kind person. The support team is always helpful. Nice application.

statutsu
Türkiye
About 2 months using the app
June 23, 2021

I was using Sweethelp 3 weeks ago, This app is really amazing ,it helps us recover our abandoned cart through WhatsApp, the app simple and
easy to use . They provide the best customer support I have ever seen. WhatsApp chat and WhatsApp share are also some good tools to connect with your customers.I highly recommend Sweethelp.

epilatbia
Morocco
About 2 months using the app
Sweethelp replied June 29, 2021

Thanks for this wonderful review. We are happy to have you on board. Your satisfaction is what matters the most to us. That's why customer support is our number one priority. Don't hesitate to reach out if you need anything.

Take care,
Sweethelp Team

Edited August 31, 2021

so far so good, i can rate the app a 5 out of 5.though there are still some features that we require that they need to add.Otherwise the rest is awesome.Excellent customer service.Any time you need support agents are there to help

Zimbabwemall
Zimbabwe
About 1 month using the app
August 30, 2021

Great app and great service. got a few small questions and they replied immediately and solved the issue.

Kortingopjekoffie.nl
Netherlands
About 1 month using the app
September 22, 2021

Ottimo servizio ragazzo gentilissimo competente nel suo lavoro, contento del lavoro svolto aiuta molto

tabya
Italy
About 1 month using the app
August 10, 2021

This app is the best I have used and also support is fantastic it sorted all the tickets for me, recommended.

Suvur
Poland
About 1 month using the app
Sweethelp replied August 16, 2021

Thanks for your wonderful review. It has been a pleasure to assist you. If you need anything else, don't hesitate to contact our customer support team.

Cheers,
Sweethelp Team

September 21, 2022

Great app and support. I especially appreciate that one can position the chat icon very precisely and exactly where one needs it. Fast loading time. Also the team is very responsive if one has questions.

Virtika Outerwear Europe
France
About 1 month using the app