WhatsApp Chat + Abandoned Cart

WhatsApp Chat + Abandoned Cart

by Checkoutful

AUTOMATED Abandoned Cart Recovery via WhatsApp + Chat Button

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WhatsApp Abandon Cart Recovery

Send a series of AUTOMATED Abandoned Cart recovery messages via WhatsApp. Include coupon codes. No coding skills needed. Easy setup.

Send Coupon Codes

Send coupons in your Automated cart recovery WhatsApp messages & increase the sales conversion. Motivate customers to complete the purchase

Manual Recovery Messages

Track abandoned checkouts & manually send personalized reminders in WhatsApp to recover carts. Message easy & fast using message templates

About WhatsApp Chat + Abandoned Cart

Send a series of well-timed, AUTOMATED Abandoned Cart recovery messages over WhatsApp.

Unlike a single reminder, a well-timed series of reminders will boost your conversion rates and help recover the lost sales.

Example of Drip Automation:

  • First reminder : 1 hour after abandonment.
  • Second reminder with a coupon code: 1 day after the abandonment
  • Third reminder: 3 days after the abandonment

How does it work?

  • When a customer abandons a checkout with a phone number, we automatically send the message on WhatsApp from a WhatsApp approved business API number.
  • A unique recovery link is sent in the message. (Optionally a coupon code as well)
  • Customer recovers the cart and complete the order
  • Once completed, automated messages will be stopped immediately. Example: Let's say, you have THREE Automated messages configured. If the customer recovered the cart after he received the first message, then the subsequent messages will NOT be sent.

Key Features

AUTOMATED WhatsApp Abandoned Cart Recovery messages

  • The automated messages are sent using our WhatsApp approved Business API number.
  • The message templates are pre-approved by WhatsApp. Currently, they are available in English. (COMING SOON: Portuguese, Spanish, Indonesian Bahasa, Arabic).
  • Configure up to THREE automated messages to be sent at well-timed intervals for abandoned carts.
  • Each message is charged like the SMS message cost.
  • Message rates for countries where WhatsApp is popular: India: $0.02, Brazil: $0.08, Mexico: $0.05. Please check our Automation section in the app to find the rates for all other countries.

Manual WhatsApp messages for Cart Recovery

The app automatically tracks the abandoned checkouts that have a valid Phone Number. So you can manually send a message over WhatsApp.

How MANUAL messaging works?

  • Create one or more message templates in the app
  • Under the Checkout management, use the Send Message option to choose a template and send it. (NOTE: either the WhatsApp web or the mobile is required)

WhatsApp Chat button

  • Easy to set up : Just enter your mobile number and enable.
  • No Code installation required.
  • Place the chat button at left, right or side edges
  • Customizable

IMPORTANT NOTE: Both the merchant and the customer need the WhatsApp mobile app for using the chat functionality


The app is easy to set up and use. If you need any assistance, just reach us via the Live Chat option.

Reach customers faster and recover abandoned carts with personalised messages over WhatsApp

Integrates with

  • WhatsApp

Media gallery





  • Unlimited Manual Cart Recovery messages
  • Templates for manual messages
  • Abandoned Checkout tracking & management
  • WhatsApp Chat



Automated message rates vary by country and start at $0.02 per message

  • Free+
  • AUTOMATED Abandoned Cart Recovery
  • Drip Automation: Send messages at different intervals
  • WhatsApp approved templates
  • Add coupon codes

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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