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I used this apps to do service for my customer, my customer satisfy with the service too, the tools provided by the apps is excellent, hope to get more features in future
Awesome! thank you for your kind words. Keep your feedback coming and let us know what new features you would like to see.
I usually dont leave reviews, but I didn't want to pass up the opportunity to do so because ZOKO is the best technological application that we have used to maximize the Shopify ecosystem. ZOKO's interface is very intuitive and easy to use, and it also has many very interesting features if your online store is on Shopify (i.e. place orders, track shipments, cancel items, among many others). In addition, the ZOKO team is totally open to developing new features so that we all benefit from the new capabilities. If you want to use the app not just for customer support, but to truly increase conversion rate, ZOKO is the ideal tool for you!
Zoko and the team has been very helpful since day one, I have already signed up with them for both of my stores. I am able to actively use the app and engage with my customers well. Also love the element where they are open to feedback and improvements of their services.
Thank you so much for taking the time to share your positive experience with Zoko and our team. We're thrilled to hear that you've chosen us for both of your stores and that our app has been instrumental in engaging with your customers.
Your feedback is invaluable to us, and we're always eager to learn and improve. We look forward to continuing our partnership and serving you even better in the future.
The Zoko sales and tech team is remarkable. They go above and beyond to offer assistance in every way possible. They possess excellent listening skills, remarkable patience, and extensive knowledge. They guide you through the process and ensure you grasp the concepts. If you encounter any challenges, they are consistently available to provide support and aid. I've recently begun working with Zoko, and while there's much to learn and discover, it's reassuring to have the unwavering support of the Zoko team. Hats off to Rahul Ved and Chandu Appasani.
Thank you so much for your kind words about our Zoko team! It warms our hearts to hear how Rahul Ved, Chandu Appasani, and the rest of the crew have been like guiding stars for you, with their top-notch listening ears, endless patience, and a deep well of knowledge.
We're over the moon to know they've been right there with you, making sure you're comfortable and confident every step of the way. Remember, we're always just a holler away if you need any help or have questions as you keep exploring the exciting world of Zoko. Your appreciation means the world to us, and we can't wait to keep on being part of your journey. Hats off to you too for being such a fantastic customer! 🌟🎩👍
I stumbled upon Zoko quite randomly, and I've been really happy with their service! Starting with the demo and installation process - the team was super friendly, supportive and hands on. It made the whole process a lot less daunting and very easy. Post installation, the team gave the much needed support to ensure we were onboarded properly and this was really appreciated because not a lot apps do that! We have really enjoyed using the dashboard - super easy to use, we can also keep a track of the chats easily, and have more than one person using the chat! The thing that really impresses me is that the team are constantly innovating, coming up with new features. Anytime we have an issue, they are extremely responsive and their timeliness is commendable. 100% recommend Zoko.
Thank you for trying us out! We are happy that you feel the dashboard is super easy to use.
I hope you are seeing benefit from the new features we just released like being able to take reviews on WhatsApp , automatic order updates to customers who message you whatsapp etc.
It was a great support for our business. The help they provide is excelent and very kind. They were always willing to help and guide us in the whole process.
I use this app to integrate my whatsapp account with shopify store. At the beginning I was having some concerns to go for it, because I couldn't see them active in Social media. However after I met the team in an online meeting. everything was clear to me. I have just finished the onboarding 3 sessions which took around 1 month. In this month Zoko team came up with few amazing updates, that to me is a good sign which showed me that they are really active. My best feature 1) Abandoned cart flow
2) Review Flow 3) Broadcasting and Reports
4) Assigning agents
5) active customer Service 6) In chat store - a feature that allows you to share broducts/ adding to cart/ and send them a payment link all with in the chat I hope in the future they will allow us to have more customization in the flows. 100% I will recommend this app for any one who is looking to integrate their shopify store with whatsapp
I have been using this app for 15 days and I have to say it's a really great piece by zoko team. Great job.. few improvements are needed though..but it is still one of the best in the market
Zoko app is very good!
It's helping us improve our customer service.
We liked the most the automatic flows for cart retrieval, upsell and reorder. Customers are satisfied with better service and more likely to come back to us to buy more.
In conclusion, the Zoko team is excellent; they follow you step by step in the account setup and are always available for any request.
Great, recommended.
We have used Zoko for some time now and what we like best is their amazing customer service. The onboarding is just so smooth and their team is readily available to guide. Highly recommended!