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The app is wonderful.
The organization is great.
It is being continuously developed.
Customer support is very responsive.
They activated my account during a holiday, which is definitely to their credit.
Just one thing:
I hope the mobile app gets improved even further.
It is a really helpful tool, I have been using them for more that 1 year and it is converting sales. The Customer Support is great and Bharat is very supportive and responsive.
A year in and still converting sales - that's the metric that matters most, and it's a good sign the setup is working the way it should. Glad the support experience has held up alongside it, and we're here whenever you want to push things further.
It is a really good app with extremely professional support. We are offramping from it purely for a technical reason specific to our store but would recommend them to everyone else. If you are stuck with WABA restriction issues, their team can definitely help you navigate the complicated Meta Support process. Even when I am leaving them the support is professional and helpful, you rarely see that.
Support team is the reason we stayed. Every time we've hit something — a config question, a flow that needed tweaking, an integration doubt — they respond fast, understand what we're actually asking on the first try, and set it up exactly the way we need it. No back-and-forth, no ticket ping-pong. If you're evaluating WhatsApp tools, the product matters but the support is what you'll actually live with day to day. Zoko's is excellent.
Getting the ask right on the first try - no ping-pong, no re-explaining - is something the team works hard at, and it's good to hear it's landing that way for config questions, flow tweaks, and integration doubts alike. Eight months in, that consistency is what makes the difference. Glad to have you with us.
Funciona muito bem para concentrar as conversas de WhatsApp em um único lugar. Ótimas automações de recuperação de carrinhos e clientes. O suporte ajuda demais na configuração. Muzaina tem sido a pessoa de customer success que tem nos ajudado e ela é incrível.
Centralizar todas as conversas em um só lugar muda completamente a rotina de uma equipe, e as automações de recuperação de carrinho são onde o retorno costuma aparecer mais rápido. Que bom saber que a configuração fluiu bem com o apoio do time. Estamos aqui para o que vocês precisarem.
We've been using Zoko for the past several months to run our WhatsApp API and Instagram messaging, and it's become a core part of our daily operations.
The support team is the biggest reason we'd recommend them, and Nishant in particular deserves a special mention. Onboarding was smooth and hands-on, and they've been quick to respond whenever we've hit a question or an issue. They also run Google Meet sessions where we can ask questions and learn about features we hadn't explored yet, which has been genuinely valuable.
What stood out most recently was how Nishant handled a billing problem. One of our flows was consuming far more ops steps than we'd budgeted for because of a Google Sheets lookup that had to scan through thousands of rows. When we flagged it, they paused the flow immediately, explained clearly what was causing the cost, and worked through which parts of the flow we could simplify. Then they went further than we expected they reviewed our account history, found we'd been overcharged in earlier months too, flagged it to us themselves, and arranged a refund. They also brought our call forward by a day so we wouldn't be stuck with the flow paused. That kind of transparency is rare.
The platform itself is powerful and has let us build workflows we didn't think were possible with Shopify alone. Our team has been able to work in a much more structured way as a result. They've also been genuinely open to feature requests, several of which they've acted on.
Overall, one of the better software decisions we've made. Recommended for any Shopify merchant scaling up customer communication on WhatsApp and Instagram.
We’ve been using Zoko for the past 5–6 months to manage our WhatsApp API and Instagram messaging, and our experience has been excellent.
The biggest highlight is their support team. From the very beginning, the onboarding process was smooth, and they guided us through every step with patience and expertise. Whenever we had questions or encountered an issue, they responded quickly and ensured everything was resolved without delay.
One thing that truly sets Zoko apart is how seriously they take customer feedback. We’ve requested several features over the past few months, including managing Shopify orders directly from WhatsApp, a “Mark COD as Paid” option, WhatsApp calling, and several workflow improvements. Their team has been open to our suggestions and has actively worked on implementing them, which is something we rarely see from software providers.
The platform itself is extremely powerful and feature-rich. It has enabled us to implement workflows that we initially thought were impossible or at least very difficult to achieve with Shopify or other platforms. Because of this, we’ve been able to build a much more structured operational workflow, improve team efficiency, and scale our business with greater confidence.
Our support agents have had a smooth experience using the platform. On the rare occasion that we’ve encountered a bug or technical issue, the support team has resolved it quickly. We also appreciate that they offer Google Meet sessions where we can ask questions, learn about advanced features, and understand the best ways to use the platform. Those sessions have been extremely valuable.
If I had one suggestion, it would be to continue improving the mobile experience. While the mobile app is useful, we find the desktop version much more convenient for day-to-day operations. That said, this is a relatively minor point compared to the overall value the platform provides.
Overall, Zoko has been one of the best software investments for our business. Between its powerful feature set, responsive support, and willingness to continuously improve based on customer feedback, it’s a platform that we would confidently recommend to any Shopify merchant looking to scale customer communication through WhatsApp and Instagram.
Reviews this detailed take real time to write, and it's rare that a merchant lays out the full picture the way you have: the workflows, the feature requests, the specifics of what worked and what could be better. That alone means a lot.
Managing Shopify orders directly from WhatsApp, the "Mark COD as Paid" option, WhatsApp calling, those all came from you and shaped what we built, which is exactly how this relationship should work. Merchants who push us with specific, well-reasoned requests make the product better for everyone on the platform, and Zoura has been one of those merchants from early on.
Hearing that workflows you initially thought were impossible are now running as part of your daily operations is the part we're proudest of, because that's the whole point of building something this flexible.
Really glad the Google Meet sessions have been useful too, since getting into the advanced features properly is where most teams unlock the next level. Looking forward to what we build together next.
The team is constantly innovating and making improvements to the platform so anything that was once annoying is already so much easier to use. I use it on a daily basis to automatically respond to questions. The cost is right and the team is really helpful. Highly recommended.
Excellent app supported by a highly capable team
I've had a very positive experience with Zoko. Their support team is consistently responsive and efficient, addressing every query promptly and professionally. I was particularly impressed by their proactive approach—they took ownership of several tasks directly, which streamlined the process considerably.
It's also clear that the team is committed to continuous improvement, regularly growing the platform and introducing valuable new features. I highly recommend Zoko to any business seeking a dependable solution backed by exceptional support.
Great experience with Zoko! The support team is responsive, knowledgeable, and quick to assist with any questions. They clearly explained the platform features and API capabilities, making the integration process much easier. The documentation is well structured, and the team is always willing to help. Highly recommended for businesses looking to automate customer communication on WhatsApp.
