Zoko: WhatsApp for D2C Brands

We've been using Zoko for almost two years, and their chatbots over the past few months have significantly reduced our team's workload by handling customer queries efficiently.

The Zoko team has been consistently responsive and supportive whenever we've needed assistance. Overall, it's been a great experience, and we're very satisfied with the platform and the support.

We've been using Zoko for the past three months at Vriksham, and the experience has been genuinely positive.

As an e-commerce brand handling a large number of customer conversations every single day, we were looking for a WhatsApp solution that was reliable, easy to use, and could help us improve customer engagement without adding operational complexity. Zoko has delivered well on all those fronts.

What has stood out the most, however, is the support we've received from Muzaina. Right from onboarding to implementation and every query in between, she has been incredibly responsive, patient, and proactive. She never made us feel like we were just another client. Whether it was helping us understand features, resolving issues quickly, or suggesting better ways to use the platform, she was always just a message away.

Having someone who genuinely cares about your success makes a huge difference, especially when you're implementing a new system. Her guidance made our transition smooth and gave our team the confidence to make the most of Zoko.

Over these three months, we've seen encouraging returns from our WhatsApp marketing and customer communication efforts. The platform has become an important part of our customer engagement strategy, and we're excited to continue exploring more of what it offers.

A big thank you to the entire Zoko team for building a solid product, and a special appreciation to Muzaina for her exceptional support. She's been one of the biggest reasons our experience with Zoko has been such a positive one.

Highly recommended for any business looking to scale customer conversations and WhatsApp marketing with a team that truly supports you along the way.

Really enjoyed using Zoko, the catalog fearure for taking orders while chatting with customers is a real game changer making life much easier for our whole team! The support to set up and answer all onboarding doubts has been amazing as well

We've had a great experience using Zoko. The platform is easy to use, the API integration is smooth and reliable, and it has helped us manage our WhatsApp communication efficiently.

A special thanks to Muzaina for managing our account so well. She has always been responsive, supportive, and quick to help whenever we had questions or needed assistance. Her guidance has made the onboarding and day-to-day experience seamless.

Overall, we're very happy with Zoko and would highly recommend it to businesses looking for a reliable WhatsApp automation and customer engagement platform.

I'm amazed at how the Zoko app is built towards fulfilling all the long-term goals of D2C brands. I run a D2C brand myself, and the way I could see the intelligence that has been used from the Zoko team in building the app is commendable.

One thing which also stands out is the support that they provide. Anand has been a very, very helpful key account manager for us, helping us guide through this journey and navigate it for us, and we don't feel lonely at all. This kind of support is hardly provided by other providers in the same space or even other Shopify merchants.

I really, really recommend everyone to try Zoko, and I would be also adding more clients for them for sure, because I'm very, very happy, and I hope my journey ahead is also the same.

We have been really happy with how Zoko has been working for our retail business. They have an excellent support team, as it was quite confusing at the beginning, but they were extremely accessible and helpful. I look forward to continuing to grow our business with Zoko. It definitely adds an extra less traditional boost to marketing.

We've been using Zoko for our Shopify store, and it's been easy to use. The Shopify integration works well, and managing customer conversations on WhatsApp has become much simpler. Whenever we've had questions, their support team has been quick to respond and very helpful. Overall, it's been a good experience so far.

First things first - Kudos to the great Zoko staff for providing an amazing customer experience right from onboarding until customer/technical support - Bharath, Vijith, Aaquib, Rahul and Ananthu. The app itself is versatile and easy to use, and ever since Shopify-segments have been integrated my broadcast's setup speed halved and outcome has doubled so good job on that as well. Next up would be easy to create flows as current method can get but tedious and doesn't often consider other active flows. Keep innovating and easing the user experience of the app. Thanks for all the help with Whatsapp marketing and automation, Zoko & team.

zoko is the best app for whats app api marketing, the whole process of onboarding is also smooth unlike other apps where you have to do the api connections all by yourself, they also helped me with the business manager setup. on the app side, the user interface of the app is very easy to use, and the automation flows/abandoned checkouts and broadcast features are very customisable with over 100 different customer segments that the app makes for you already.

In general, I don't usually write reviews, but here I had to!

ZOKO's service is one of the best things I've ever encountered. They are always available for calls if you're not getting along, they are always available in chat and they solve problems, build flows that you request in a professional and efficient way and respond to any request you have!

Muzaina took care of our company personally and continues to take care of everything that is needed, their service awareness is outstanding, the system has been working great for a month now, without any problems. The bot works great and the synchronization with Shopify is outstanding. ZOKO has both increased our business's sales with automations and also reduced a significant portion of our work thanks to the automations and automatic responses of their AI bots!

In conclusion - if you are debating about a few companies, I did the research for you - you won't regret it!

Also for our friends in Israel - their price is significantly lower (like 1000% cheaper) than Israeli companies prices, and yes - they support Hebrew!