Zoko ‑ WhatsApp Catalog & API

Our Company was very lucky to find this app and we congratulate ourselves for implementing it a couple of months ago.

It had always been very difficult for us to supervise our people in charge of Customer Support because all of them were using their own phones to carry on with their assignments.

After implementing Zoko, we have been able to manage all the interactions with our customers in a centralized way, all under a single WhatsApp number and the supervision has became incredibly easy. Zoko also offers the possibility of defining roles and permissions which has proved to be a very valuable function.

On top of that, Zoko's tool Flowhippo enabled us to automate a large number of operations in each of the several stores where we have implemented it. We are really very satisfied with it and will be implementing it in every new store.

Finally we want to stress the fact that the service provided by Aaquib and all the team has helped us to implement both apps (Zoko and Flowhippo) in a very easy way. Without their help this process would have taken much more time and effort from us.

So, overall, Zoko is a great app that has been a game changer.

Zoko has revolutionized our WhatsApp marketing strategy. The AI chatbots provide human-like responses within seconds, solving our previous slow response time issues. We've set up automated messages for order confirmations, shipping updates, and more, with impressive open rates.

The centralized chat feature allows us to manage multiple sales reps efficiently, all using the same WhatsApp number. As a supervisor, I can easily monitor all chat activities through the Zoko dashboard

Since implementing Zoko, we've seen:

Doubled customer conversion rate
Improved customer satisfaction
Increased customer retention

Suggestion for Improvement
Adding a number masking feature to protect customer contact information from sales representatives would be beneficial.

We highly recommend Zoko to other Shopify merchants looking to enhance their WhatsApp marketing efforts. It's a powerful, user-friendly, and cost-effective solution that has significantly improved our business operations.

I’ve been using Zoko for a few months now, and it’s truly been a game-changer for my e-commerce business. Integrating WhatsApp with Shopify through this app has streamlined our communication and automated many aspects of our customer interactions, saving us countless hours.

The team was very kind to me and help with everything i needed (:

Zoko has truly transformed how we handle customer interactions at Memorytrain! We have now been using the app for more than a month and have seen more than 21,000 Indian rupees worth conversions from abandoned checkouts!

The app is intuitive, efficient, and packed with features that streamline our communication on WhatsApp.

The onboarding process was exceptional, all thanks to the incredible expertise and charm of Aaquib, who made the entire setup seamless with his deep knowledge and personable approach.

Highly recommended!

Great application with a very clean, manageable interface. Zoko has really helped us kickstart our WhatsApp Marketing and with a near complete suite of functionalities and features, has helped us tap into various points of customer communication. Highly recommended!

Nice software that helps you out to send whatsapp messages with data from shopify, you can customize almost everything in the messages.

After you understand how it works, it's very easy to make new flows, customize to your needs and have better notifications to your customers.

I hope in a near future can expand the languages of ChatGPT auto-answer modes, as we have an store non-english, we manage with their guide how to make all our messages in spanish.

We at Sleepsia have been using the ZOKO WhatsApp Platform for the past one month, and it has significantly improved our communication processes. The platform's automation features have simplified our tasks and enhanced our overall efficiency. The customer support team, especially Aaquib, has been outstanding, providing exceptional assistance and making the integration process seamless. Kudos to the entire ZOKO team for their fantastic work!

I was very disappointed as priced showed of $4.99/mo it's not the full price, but you have to add montly subscription (at least $34.99/mo) plus messages charges, for a startup is really too much!!

As a brand dedicated to enhancing health and wellness through high-quality supplements, NVEDA has always been on the lookout for innovative solutions to improve customer engagement and support. The Zoko WhatsApp API-based app has proven to be a game-changer for us in this regard.

The simplest platform that has greater attributes for all your marketing campaigns on whatsapp. Easy to access, and an hands-on tool I must say. Kudos to the team & special mention to Aaquib, who made the onboarding journey super smooth.