Zoko: WhatsApp CRM

I've been using Zoko for a few months now, and it has completely transformed the way I interact with customers on WhatsApp. The integration with Shopify is seamless, allowing me to manage orders, send automated messages, and even recover abandoned carts—all from WhatsApp!

What I Love:
1)Automated Messages – The ability to send order updates, promotional offers, and cart recovery messages ...

very use full to automate, im happy im using it but i have problems with info updating one phone app and some flows go crazy every now and then by them self, but the team always help me fix the i would really aprecciate having team support on my country time zone as in introduccion for thes problems. stil i recomend the app

Zoko's been a convenient go-to for communication – smooth interface and easy to navigate. However, it's a tad frustrating when certain messages aren't supported. Here's hoping for some updates to iron out these knks.

Had a few teething issues but the sales team were quite patient, open to answer all questions and concerns. Very responsive team. We had tried other whatsapp business API services over the years but zoko seems to be a very good fit for our business. It allows multiple agents at the same time. It gives the administrator full ownership and allows an effective way to delegate administrative duties. ...

We are using this app for transactional communication with the customers, and sending broadcast messages. It's fulfilling the requirements. The are improving as per the requirements, and their system is real easy to operate. Not to miss, the real time support we get from their team is appreciable.

Good app for standard WhatsApp flows such as COD confirmation and reviews. Customer support stands out - very responsive and one of the major reasons to stay with Zoko.
I would recommend the team to allow flow customisation as that will unlock more value for merchants.

We’ve tried other Whatsapp Business API services, but never stuck to one for more than a couple of months. With more other services, you don’t have a fantastic chat dashboard that allows multiple agents at the same time, streamlined functionalities for sending individual & bulk messages, ability to tag and categorise users to any extend you’d like, and personalise messages to each user. Plus, the ...

We have been ZOKO for our D2C brand promotional communication for about 6 months now. It is yielding good results and the team gives a good onboarding walk-through.
The reporting, linking of Shopify to ZOKo for campaigns, and support team agreement to entertain customer issues on calls can be areas of improvement.

I used this app to help me manage my whatsapp chats, as many customers prefer communication via whatsapp. It is quite technical, but great help is around. Thank you!

Great app with helpful features for whatsapp business integrations, mainly for the newly launched websites/businesses. A REALLY Helpful support team. Great for blast marketing and broadcasts. Need to add certain basic features like multi language chat support with customers. Should allow re arrangement of the list of fixed 'quick replies'. The website is where all the features are available, on ...