Zoko: WhatsApp for D2C Brands

This is a Great app. The after sales service is particularly great. We really appreciate that. Somethings we would like to see added to the Zoko platform
- Individual replying on a particular message (same as on a regular WhatsApp chat)
- The vendor should be able to put in a discount code for the customer at checkout
- A space for the vendor to add a note on the order form at checkout
- In quick reply , we should be able to decide the image order and re arrange with drag and drop
- Better analytics on Broadcast messages

Apart from the whatsapp blast for marketing, this app makes it really hard to use whatsapp for businesses. Even their newly launched app is lacking in so many features. You cannot attach photos or files to the chat, and you cannot send products from your catalog to your customers. These are all the basic features available readily on whatsapp business. And since the app is still in beta version, we can only use this app via their website. Which is troublesome because the whole reason we want to link our business to whatsapp is for ease of communication. Also, you cant text anyone from Zoko after the 24 hour window. You have to either wait for that person to text you first, or use a template. Again, this makes things more complicated than just using regular Whatsapp for businesses. If you want to install this app, i recommend buying a new number, one that you intend to use solely for zoko whatsapp blast marketing, and use another number for your whatsapp business for regular chats with customers/clients. Dont sacrifice your current business number for this app because you cannot retrieve it again. Apart from the system not working well, atleast their customer service is really good. They reply very fast, even outside office hours. The three stars are for the customer service and whatsapp blast marketing that are really good. Zoko is a good concept, but still needs a lot of improvements.

Amazing service and product...highly recommended
Specially Customer care is very coperative.

Very nice and powerful tool, with very good onboarding & assistance.

Amazing- 5 star service as of now! Kudos to Nishant and Team!

Good app and excellent support

Must be used for all e-commerce platforms, very happy with it

Zoko is one of the most powerful WhatsApp automation platforms I’ve worked with. The integration with Shopify is seamless, and the flow builder is flexible enough to handle advanced use cases like abandoned carts, order confirmations, follow-ups, and customer segmentation.

What really stands out is the stability of the system and the depth of automation logic you can build without relying on external tools. The dashboard is clean, intuitive, and built for scaling real businesses—not just basic messaging.

Their support team is professional, responsive, and actually understands technical and business requirements, which is rare. Zoko helped us improve customer engagement, response time, and conversion rates in a very noticeable way.

If you’re serious about WhatsApp marketing, automation, and e-commerce growth, Zoko is absolutely worth it.

Highly recommended.
and best one i work with it is "Nishant Balasubramaniam"

Its really very good tool for ecom brands , helpful to increase sales and collecting reviews. Good experience.

Amazing App