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I've been using Zoko for a few months now, and it has completely transformed the way I interact with customers on WhatsApp. The integration with Shopify is seamless, allowing me to manage orders, send automated messages, and even recover abandoned carts—all from WhatsApp!
What I Love:
1)Automated Messages – The ability to send order updates, promotional offers, and cart recovery messages automatically has saved me so much time.
2)Easy Product Sharing – I can send product catalogs and even take orders directly through WhatsApp, making it super convenient for my customers.
3)Multi-Agent Support – My team and I can manage customer chats efficiently from a single dashboard without any confusion.
4)No-Code Chatbot – I set up quick replies and automated responses without needing any tech skills.
Overall, Zoko has been a game-changer for my Shopify store. If you rely on WhatsApp for customer interactions, I highly recommend trying it out!
We've honestly had a great experience with Zoko so far. We had been wanting to start WhatsApp marketing for a while but everything just seemed overly complicated to get started with. Then a friend recommended Zoko to us. Everything went super smooth. The app is easy to use and configure and customer support is super helpful. They guided us through all the mess of Meta permissions and complicated integrations. We're still starting out but have already seen some good results through Zoko. Would highly recommend :)
Thank you for sharing your wonderful experience with Zoko!
We are thrilled to hear that our platform has made your journey into WhatsApp marketing smoother and more accessible. It's fantastic to know that our app's user-friendly interface and our dedicated customer support team were able to assist you through the Meta permissions and integrations, making the process less daunting for you. We are delighted to see that you are already observing positive results, even in the early stages of your marketing campaign.
Your recommendation means a lot to us, and we are looking forward to continuing to support you as you further explore the possibilities with Zoko. Thank you for choosing us, and feel free to reach out anytime you need assistance. Happy marketing!
Excellent experience with Zoko! The most valuable aspect has been their highly supportive team. They assisted us throughout the entire setup process and have continued to provide excellent support whenever needed.
Zoko has significantly improved our customer engagement and WhatsApp marketing performance. The platform is user-friendly, reliable, and has helped us achieve better results in communicating with our customers.
We are very happy with the overall experience and would highly recommend Zoko to businesses looking to streamline their WhatsApp operations.
The Experience with Zoko has been simply amazing. You get access to a strategy consultant for three months under a basic plan. I am not sure if any other providers have this option. The support team has been excellent in setting up templates that feel effortless. Special mention to Muzaina, my strategy consultant, for taking the time to understand my brand's creative angles and themes; her suggestions have always been in line with my brand goals. Her support team, which involves Haristha and Anathu, offers instant support, and you can reach out to them just by sending a message on WhatsApp. The combination of ease of setting up the template, user friendly ui, and an excellent team, along with 3 months of support from the strategy consultant, all under a basic plan, makes it quite possibly the best WhatsApp marketing tool out there.
I’ve been using the ZOKO Shopify app, and it has honestly made a big difference in how I manage my customer communication. What stands out the most is their excellent customer support and consistent follow-up — they’re always responsive, helpful, and genuinely invested in solving any issue quickly.
The app made it much easier to handle chats across WhatsApp, Facebook, and Instagram in one place, which saved me a lot of time and effort. It also helps me stay on top of comments and replies without missing anything, which is crucial for engagement.
Another feature I really appreciate is the automation flows. They help keep my customers updated, respond faster, and maintain a smooth experience overall. Since using ZOKO, my communication feels much more organized, and my customers are more satisfied.
Highly recommended for anyone looking to streamline their customer interactions and improve response efficiency.
Managing WhatsApp, Facebook, and Instagram in one place while keeping automation flows running across all of them is exactly the kind of operational lift that frees you up to focus on growing the business. Really glad your customers are feeling the difference too - that's ultimately what it's all about, and we're here to help you take it even further.
We’ve relied on this app for almost two years now. The platform is great, but what stands out is the support — responsive, hands-on, and solution-oriented from day one. If quick technical help and a team that truly listens matter to you, this is the right choice.
Anuradha Bhatt
Business Head
Elvy Lifestyle Private Limited
Two years is a meaningful milestone, and the fact that the support experience has held up consistently over that time is something we genuinely take pride in. Anuradha, it's been a pleasure growing alongside you, and we're looking forward to what's next together.
THEY ARE FRAUD NOT EVEN REPLYING AND CHARGING SO MUCH
Hi Ruchika, Zoko's pricing is fixed and listed openly at zoko.io/pricing, and Meta's per-conversation rates are passed through directly with the full breakdown always visible in your billing dashboard.
Our team has tried reaching you by phone several times since this was posted because we'd genuinely like to understand what went wrong - there's no message or ticket from you on any of our channels, so we're working without the full picture here.
Writing to contact@zoko.io or messaging us on WhatsApp at wa.zoko.io/zoko will get someone looking into it, and they'll walk you through every line of your billing.
The door is open whenever you're ready, and there's nothing we'd like more than to sort this out properly.
Love the app! Great value for money.
Zoko has delivered exactly what we expected, Special thanks to Muzaina Tasneem for her proactive and outstanding support throughout our onboarding, execution and for followup.
Smooth automation of tracking updates and reduced customer support load for order queries.The retention and marketing workflows are well-structured and actually help drive repeat sales.
Broadcasts, abandoned cart recovery, and segmentation are easy to manage and effective. The dashboard is practical, clean, and fits well into day-to-day operations.
The service is amazing thanks to Muzaina Tasneem for helping out at every step. The ai does most of the work the team loves it
