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Great app and even better support! We’ve been working with the team to set up segmentation flows for our jewelry brand, and the team was there every step of the way. If you’re looking for a dedicated team that actually listens and provides technical solutions promptly, this is it. 5 stars!
Segmentation for a jewellery brand is genuinely interesting to build -purchase history, product category, price point, occasion - there's a lot of signal to work with and the flows can get quite targeted.
Glad the team was able to get into the specifics with you rather than just pointing you to documentation.
We’ve been using Zoko for WhatsApp automation, and the impact on our ROI has been incredible.
From automated campaigns to seamless customer engagement, Zoko has completely transformed how we communicate with our audience.
The platform makes it easy to send targeted messages, recover abandoned carts, and provide instant support — all of which have significantly boosted our conversions.
What we love the most is how personalized and efficient the automation feels. It doesn’t come across as robotic, which helps maintain a genuine connection with customers while scaling operations.
If you’re looking to turn WhatsApp into a serious revenue channel, Zoko is a game-changer. Highly recommended for any brand that wants to drive engagement, increase sales, and maximize ROI effortlessly.
Good job with the whatsapp integration,
And workflows
Looking forward to see value added by ai integrations
Muzaina has been helpful throughout the journey with Zoko
The onboarding was very smooth and the turn around time was amazing. Helped the business alot after implementing Zoko to the business
I’ve been using Zoko for managing our WhatsApp communication with customers, and honestly, the experience has been excellent. The system itself is powerful and helps us streamline conversations and improve response time.
But what really stands out is the customer service. Muzaina has been incredibly supportive throughout the process—always responsive, helpful, and genuinely committed to solving any issue quickly. It makes a huge difference working with someone who truly cares about your business.
Whenever we had questions or needed assistance, Muzaina and the team were there, making everything smooth and stress-free.
Highly recommended for any business looking to scale their WhatsApp communication with strong support behind it.
We’ve been using Zoko WhatsApp API integrated with our Shopify store, and it has significantly improved our customer communication and order management. The platform makes it very easy to send automated order confirmations, follow-ups, and promotional messages, which has helped us streamline operations and save a lot of time.
The interface is user-friendly, and the automation features are especially useful for handling high order volumes efficiently. Customer support is also responsive and helpful whenever needed.
Overall, Zoko has been a great tool for boosting engagement, improving customer experience, and increasing conversions through WhatsApp. Highly recommended for any Shopify business looking to scale with WhatsApp marketing and automation.
I strongly like the bots, very useful and time/cost saving.
I suggest to continue enhancing
1) Further automating the order placement via chat (e.g., specific requirements in KSA are needed like the national address code) which is not supported without manual intervention.
2) Providing more flexible options for pop-up campaigns.
Good luck to Zoko team.
Zoko has been a great tool for managing our WhatsApp operations. The flows and automation features are quite powerful, and it has helped us streamline customer communication efficiently. The team is also responsive and helpful.
Streamlined communication sounds simple but it's genuinely hard to pull off when you're juggling marketing broadcasts, support threads, and order notifications across a team - glad the flows are holding that together for you.
Zoko is a great tool for D2C brands to drive sales through WhatsApp. Features like abandoned cart recovery and broadcasts help improve conversions, and the Shopify integration works smoothly.
Broadcasts and cart recovery working together is where most brands start seeing real lift - one brings customers back, the other keeps your audience warm between purchases. The Shopify integration being solid underneath all of it is what makes the whole thing reliable at scale.
It offers tremendous value for managing messaging. Plus, its wide range of automation features will help you get more orders and, above all, provide excellent service.
The team is here to help you with whatever you need!
The combination of more orders and better service is exactly the balance D2C brands struggle to maintain as they scale - automation that handles volume without making customers feel like just a phone number. Glad that's coming through on both fronts.