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Zoko has completely streamlined our WhatsApp sales. Managing customer inquiries, sending catalogs, and closing orders is now faster and more organized. A great tool for any D2C brand.
A special thanks to Muzaina from the customer support team — she really helped us a lot in setting up flows and guiding us on marketing. We truly appreciate her effort and ownership throughout the process.
It delivers excellent value for handling and sending messages. Its powerful automation features can help increase your orders while ensuring top-quality customer service.
10/10 — extremely satisfied.
The team, is always available to support you with anything you need.
Also Nishant is amazing—the best support you could ask for in this.
Automation that drives orders while keeping customer service quality high is exactly the balance D2C brands work hard to find. We are really glad Zoko is delivering that for you. Nishant and the team are here whenever you need them, and there's a lot more to build on from here.
Zoko’s been a really solid experience so far. The interface is clean and easy to get used to, which makes a big difference because WhatsApp marketing can get confusing otherwise.
The biggest win is the support. The team is available most of the time and they actually understand what you’re trying to do instead of giving generic replies. Aaquib, Mudit, and Rahul have been especially helpful throughout.
What stood out to me is that they genuinely try to help you grow and even guide you to do things in a cost-efficient way. That intent really shows.
We have been using Zoko for our Shopify store, and so far their product and service have been excellent. From the integration stage through to the launch of campaigns, the Zoko team has been extremely supportive and professional. I would especially like to thank Mr. Aaquib for his expertise and guidance in successfully launching our campaigns. Highly recommended software for shopify
Extremely disappointing experience with Zoko. The app is not working properly and frequently becomes unresponsive, which disrupts daily operations. Customer service is also very poor.even after waiting more than 2 hours, there was no proper response or resolution. For a business tool, this level of unreliability and lack of support is unacceptable. Definitely not recommended.
A brief platform disruption affected message visibility during this period, and we recognise how disruptive that is when your customer communication runs through WhatsApp. For a platform handling cart recovery, order notifications, and live support conversations, uptime is non-negotiable, and we're raising the bar on how we communicate during incidents, with faster email alerts and real-time banners on the dashboard so merchants are never left guessing. We would welcome the chance to show you what Zoko looks like when everything is running as it should.
I’ve been using the ZOKO Shopify app, and it has honestly made a big difference in how I manage my customer communication. What stands out the most is their excellent customer support and consistent follow-up — they’re always responsive, helpful, and genuinely invested in solving any issue quickly.
The app made it much easier to handle chats across WhatsApp, Facebook, and Instagram in one place, which saved me a lot of time and effort. It also helps me stay on top of comments and replies without missing anything, which is crucial for engagement.
Another feature I really appreciate is the automation flows. They help keep my customers updated, respond faster, and maintain a smooth experience overall. Since using ZOKO, my communication feels much more organized, and my customers are more satisfied.
Highly recommended for anyone looking to streamline their customer interactions and improve response efficiency.
Managing WhatsApp, Facebook, and Instagram in one place while keeping automation flows running across all of them is exactly the kind of operational lift that frees you up to focus on growing the business. Really glad your customers are feeling the difference too - that's ultimately what it's all about, and we're here to help you take it even further.
We’ve had a very positive experience with Zoko so far. The onboarding process was smooth, and their team was extremely supportive. They took the time to answer all my questions and made sure everything was properly set up.
Since implementing Zoko, our WhatsApp conversations have become much more organized and efficient. The integration with Shopify works very well, and the overall usage has been simple and reliable for our daily operations.
It has definitely improved the way we communicate with our customers.
I’m very happy with the results and would confidently recommend Zoko to other Shopify store owners.
Zoko has been a game-changer for our Shopify store. The AI features are incredible, they handle customer queries instantly and save us so much time.
A huge shoutout to their support team as well; they are super responsive and always there to help when you need them. If you’re looking to automate your WhatsApp marketing and support, you definitely need to try this!
Its been only a month since I started using zoko. It is much better on every aspect from the platform which I was previously using. They assign a customer success manager (thank you Nishant for everything) who helps with not only getting up and running quickly but share great insights to improve overall conversion and return on investment.
Will update the review in latter months about my experience with more details here.
The most incredible app that integrates so well with Shopify. Our customers love being kept up to date with their shipping progress. The Zoko team offers the best one on one support too - they have a solution for everything and always make time for you. Highly recommend using Zoko for your business.