Zoko: WhatsApp for D2C Brands

Extremely disappointing experience with Zoko. The app is not working properly and frequently becomes unresponsive, which disrupts daily operations. Customer service is also very poor.even after waiting more than 2 hours, there was no proper response or resolution. For a business tool, this level of unreliability and lack of support is unacceptable. Definitely not recommended.

Review for Zoko

Our experience with Zoko has been mixed. The customer service team is responsive and generally helpful, but the platform itself falls short of what is promised. Many of the features that are advertised either don’t work reliably or require workarounds that limit their real value.

There are a few useful functions, but the AI capabilities are extremely limited compared to what the product claims to offer. Considering the overall performance and the actual value delivered, the platform is quite expensive for what it really is.

Zoko has potential, but in its current state, it doesn’t meet the expectations set by its marketing.

Worst experience ever!!!! They are literally harassing me and finding ways to report my website to google, instagram and TikTok for not taking down the bad review I wrote. This is beyond acceptable! Not only did I loose my WhatsApp business number I have to deal with their threats, like reporting me to google for not “having my address on google” and writing bad reviews on my website from countries we do not do business in,because they have access to my information, from installing their app. If only I could send screenshots of their communication with me over WhatsApp on this review, you wouldn’t believe the level of disrespect! DO NOT INSTALL THIS ZOKO APP!!! I wish I read the bad reviews and someone could warn me before installing this app. I have no words, I am beyond shocked!!

I was very disappointed as priced showed of $4.99/mo it's not the full price, but you have to add montly subscription (at least $34.99/mo) plus messages charges, for a startup is really too much!!

Descargué la app, completé el proceso de inscripción, seleccioné el plan e hicieron el cargo en mi cuenta pero mi cuenta sigue bloqueada! La integración con Shopify sigue inhabilitada a pesar de que descargué la app desde el appstore de Shopi. Pésima experiencia! mucho espacio de mejora para una app que de pago... en realidad, si no hubiera pagado ya 40 dolares, no le daría ninguna oportunidad....

Actualización... Finalmente no ocupé la app por complicada. Y se quedaron con los 40 dólares...

Si yo fuera usted, no me arriesgo por nada del mundo. Sobre todo porque la integración con la tienda es mala. Preferiría mil veces manychat o incluso Chatfuel.

A estos de Zoko, no les daría una oportunidad aunque ellos me pagaran.

Extremely bad experience! Just used the 7 days free trial and yet they are charging the entire month's charges!

Worst experience getting this thing running. No answer from their Whatsapp support and it apparently only lets you link to a standard Whatsapp account and not to a business Whatsapp account.
Edit: Their support answered finally, they've also asked me to remove this review.
Nonetheless, I wasn't able to link WhatsApp business and for some reason you'd need to link your facebook business profile through a 3rd party app. This review is not fake but an honest opinion. Maybe it works for other people, didn't work for me.

Signed up. Waited for days and weeks to get registered but nothing happened. Was so excited but in the end.......So sad.

Misleading, the $ 4.99 is only shopify plug-in charges. Once you install the app, you will not be able to integrate it. They will call you to take you through the offers at which point depending on your scale you will charged extra (i believe starting is around 3k for a small brand).

Hidden Charges, plans started at $34.99, I waste my time and deleted my whatsapp business for not reson.