Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support and user-friendly interface. It's praised for streamlining WhatsApp integration, allowing multiple agents to operate simultaneously and providing real-time viewing of conversations. Features like automation message templates, quick replies, and broadcast messaging have been transformative for customer engagement. Despite some reports of the mobile app needing improvements, its efficiency and reliability are appreciated. The built-in automations for Shopify have revolutionized handling of abandoned carts, customer interactions, and marketing efforts. Many merchants have seen an increase in sales and conversion rates, making it particularly useful for businesses where WhatsApp is frequently used by customers.

January 2, 2024

Using it for more then a month now had many difficulties at the time of starting and setting everything, but the team for with me all the time Benn was my onboarding manager who helped me in every way possible their dashboard is pretty stable and easy to use I am happy to partner with them for my Whatsapp API, their mobile app still needs a lot of work in many aspects but overall it's a very good experience to me.

Omacme
India
About 2 months using the app
Bourbon Science Inc. replied January 16, 2024

Absolutely, glad to hear you love Zoko's product and service! Thanks for the shoutout to Benn, your onboarding manager, for being such a rockstar during the setup. Sounds like he really had your back. It's cool to hear that our dashboard is easy to navigate and you're vibing with our WhatsApp API partnership.

About the mobile app, thanks for your pointers to where we can level up. Keep those suggestions coming – they're gold for making things better. Thanks for sharing your thoughts and keep up this great collaboration! 🌟👍

January 24, 2024

Very useful tool of utilizing whatsapp benefit to its function. Several templates, automation and flow can be created by using Zoko

praijing
United States
30 days using the app
January 13, 2024

Awesome, i had a mess with my internal processes with 4000+ orders a month, now Zoko has helped me solve all of that, the customer service is amazing and really help you out whenever you need, even the onboarding call is great!!

thanks.

practishopmx
Mexico
2 months using the app
Bourbon Science Inc. replied January 16, 2024

That's fantastic to hear! because unlike other whatsapp apps that's exactly what we do, specifically help ecommerce merchants like you! Managing 4000+ orders a month is no small feat, so it's awesome that Zoko has been a game-changer for your internal processes.

Thanks for the shoutout to the team and especially our onboarding process. Glad to hear that we really stepped up to make sure you were well taken care of. Thanks for sharing your positive experience, and here's to continued success with your streamlined operations! Cheers! 🎉🚀👍

January 17, 2024

Excellent app, super team. Highly professional.

OPA Vintage
Italy
5 months using the app
November 27, 2023

Zoko's been a convenient go-to for communication – smooth interface and easy to navigate. However, it's a tad frustrating when certain messages aren't supported. Here's hoping for some updates to iron out these knks.

URBAN ZULU
South Africa
Almost 3 years using the app
Bourbon Science Inc. replied November 28, 2023

Thanks for your kind words.

We have noted your feedback for support on GIFs, Stickers, Reactions etc. Those, as you know, are not supported by the official WhatsApp API yet. We will have them as soon as WhatsApp API supports them.

We are working closely with WhatsApp to convey feedback and will let you know as soon as they are available

November 16, 2023

Best whatsapp communicating app with an amazing support team behind it. I really recommend it. Fantastic support team. Friendly team . Definitly recomend to others. Thank You

Reju Ayur
India
7 months using the app
Bourbon Science Inc. replied November 17, 2023

Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you're enjoying our WhatsApp communication app and that our support team has been able to assist you effectively.

Our team strives to provide friendly and efficient service, so knowing we've made a positive impact means a lot to us. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Thanks again for your recommendation and for being a valued member of our community! 🌟📱💬

November 8, 2023

Extremely professional, easy to use website.
honestly, It all thanks to the team.
I have worked with Zoko on two of my stores, and the staff and support they provide hasn't been matched by any other service provider I have ever worked with.
Thanks Chandu, you are the man!

Alora Therapy
United Arab Emirates
26 days using the app
Bourbon Science Inc. replied November 12, 2023

Thank you and Thank you! We're thrilled to hear that your experience with Zoko has been exceptional, particularly with our dedicated team member, Chandu. It's folks like him that make Zoko great!

It's always our goal to provide unmatched support and service, and it's gratifying to know we've made a significant impact on your stores. Your continued trust in our services is greatly appreciated, and we look forward to supporting your future endeavors!

October 24, 2023

The best whatsapp, facebook and instagram communication app on the market and believe me when I say we tried them all. Nothing compares to Zoko and the capabilities it has. I would recommend any company who is struggling with the different communication platforms to try Zoko.

Cosmetic Connection
South Africa
4 months using the app
Bourbon Science Inc. replied October 26, 2023

Thank you for your glowing review!

We're thrilled to hear that Zoko stands out as the premier communication app for WhatsApp, Facebook, and Instagram among all the options you've tried. Our team has worked diligently to optimize its capabilities, and it's heartening to know that it's making a difference for businesses like yours. We appreciate your recommendation and your encouragement will remind us to continually enhance Zoko for merchants like you.

November 20, 2023

Their customer service is top notch. They helped us with tutorial of the app , account verification and even templates approval. Kudos to the team

BEEGLEE
India
About 2 months using the app
Bourbon Science Inc. replied November 21, 2023

Thank you for sharing your positive experience about zoko.io !

We're delighted to hear that our team was able to assist you effectively, from guiding you through the app tutorial to helping with account verification and template approval. Your satisfaction is our top priority, and it's gratifying to know we could meet your needs. Words like yours inspire us to continue delivering exceptional service.

If you need further assistance or have any more feedback, please don't hesitate to reach out. Thanks again for choosing us!

November 2, 2023

The Zoko sales and tech team is remarkable. They go above and beyond to offer assistance in every way possible. They possess excellent listening skills, remarkable patience, and extensive knowledge. They guide you through the process and ensure you grasp the concepts. If you encounter any challenges, they are consistently available to provide support and aid. I've recently begun working with Zoko, and while there's much to learn and discover, it's reassuring to have the unwavering support of the Zoko team. Hats off to Rahul Ved and Chandu Appasani.

ONE ELEVEN
India
About 2 months using the app
Bourbon Science Inc. replied November 12, 2023

Thank you so much for your kind words about our Zoko team! It warms our hearts to hear how Rahul Ved, Chandu Appasani, and the rest of the crew have been like guiding stars for you, with their top-notch listening ears, endless patience, and a deep well of knowledge.

We're over the moon to know they've been right there with you, making sure you're comfortable and confident every step of the way. Remember, we're always just a holler away if you need any help or have questions as you keep exploring the exciting world of Zoko. Your appreciation means the world to us, and we can't wait to keep on being part of your journey. Hats off to you too for being such a fantastic customer! 🌟🎩👍