Reviews (350)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app valuable for enhancing customer communication and engagement, boosting conversion rates and sales. It integrates seamlessly with Shopify, automating tasks like cart recovery and order updates. Features like multi-agent inboxes, chat labeling, and AI integration improve customer management. The user-friendly interface and responsive support team ensure efficient onboarding and setup. Automation features are praised for streamlining operations and enhancing customer experience.

March 4, 2022

We have tried at least 5 different companies for WhatsApp Api and non of them comes close to Zoko in functionality. If WhatsApp is a popular communication medium in your region give Zoko a try, you wont be disappointed with the results! P.s great customer service!

REGEN
Pakistan
2 days using the app
June 5, 2025

happy and satisfied with the app.

Mai Soli
India
6 months using the app
January 22, 2025

We have 700% + ROI Achievement on ZOKO

A must app for all D2C websites !

Bhoj Masale
India
5 months using the app
March 27, 2024

These tool helped as in the full potential of WhatsApp. Offering a different of templates, automation options, and customizable flows, it revolutionizes how businesses engage with customers on the platform.

With Zoko, my tasks are streamlined, inquiries managed, and customer support seamless. Its intuitive interface and versatile capabilities empower businesses to create tailored experiences, from automated order confirmations to personalized promotions, driving engagement and satisfaction.

keyafoods
India
About 24 hours using the app
February 16, 2021

Perfect Whatsapp automation tool. # Automated Team Routing
# Excellent UI which makes things smoother.
# Plug-N-Play Integration
# Quick Replies, Templates, Orders Status Automation
# Most Notably friendly team, who responds promptly.

Juicy Chemistry
India
About 23 hours using the app
Bourbon Science Inc. replied February 18, 2021

Thank you! Looks like you love all our features :-) . Appreciate that you mention our UI and the smooth experience. We are releasing 2.0 in April , which will make things even zippier!

December 31, 2024

Misleading, the $ 4.99 is only shopify plug-in charges. Once you install the app, you will not be able to integrate it. They will call you to take you through the offers at which point depending on your scale you will charged extra (i believe starting is around 3k for a small brand).

Into
India
9 minutes using the app
January 24, 2025

Nice support from team

Alna Apparels
India
4 months using the app
March 13, 2025

Zoko is extremely good with all necessary options for each business. Highly Recommended.

Arte House
India
4 months using the app
May 27, 2022

This is an amazing app. It allows you to take your customer service to another level. The team is always attentive and very helpful. I recommend it

Gatto Con Personalità
Italy
10 months using the app
July 6, 2022

Muy buena aplicación de mensajería, es fácil de usar, cómodo y el soporte siempre de calidad muy buena atención.

Linc Rock
Colombia
9 months using the app