Zoko: WhatsApp & Instagram CRM

Zoko has been an excellent solution for managing our WhatsApp-based communication and sales processes. The platform is intuitive, reliable, and feature-rich. The automation tools, order notifications, and customer segmentation have significantly improved our efficiency and conversion rates. Their support team is very responsive and always ready to assist. Overall, Zoko has helped us streamline operations and deliver a better customer experience.

We’ve been using the Zoko app for our Shopify store, and it has really improved how we communicate with customers on WhatsApp and Instagram. The integration is smooth, and setting up campaigns or automations is super easy.

The broadcast and abandoned cart recovery features work very well — we’ve seen a noticeable boost in engagement and conversions. The support team is also very responsive and helpful whenever we have questions.

Overall, Zoko is an excellent tool if you want to manage WhatsApp or Instagram marketing directly from Shopify. Highly recommended!

HAVE BEEN USING THE ZOKO FOR WHATSAPP BRODCASTS AND ABANDONNED CHECKOUT RECOVERY , VERY HELPFUL . ALSO THE TEAM IS VERY SUPPORTIVE AND AVAILABE ONE MESSAGE AWAY . REALLY GLAD THAT I CHOSE ZOKO .

Zoko has been an absolute game-changer for us! As a small business trying to scale, having a reliable and efficient WhatsApp commerce and customer engagement tool is crucial. Zoko makes everything so seamless — from managing conversations to sending updates and automating workflows. The interface is easy to use, and their support team is super responsive. Highly recommend to any growing business looking to level up their customer communication!

Zoko is an impressive WhatsApp-based CRM platform designed to simplify business communication, marketing automation, and customer engagement through one of the most widely used messaging apps in the world.
The platform stands out for its intuitive interface and powerful automation tools — allowing teams to manage customer conversations, send broadcast messages, track orders, and even recover abandoned carts directly via WhatsApp. The integration options with Shopify, WooCommerce, and other e-commerce platforms make it particularly valuable for D2C and online businesses.
What truly makes Zoko efficient is its multi-agent inbox, which ensures that multiple team members can manage customer chats simultaneously without losing context. The chat labeling, template messages, and analytics dashboard help businesses monitor performance and optimize communication strategies.
On the flip side, pricing could feel a bit steep for smaller startups, and there’s a slight learning curve in setting up automation flows for first-time users. However, once configured, the system runs smoothly and adds measurable value to customer retention and support efficiency.
Overall, Zoko is a robust and reliable WhatsApp CRM that bridges the gap between sales, marketing, and customer service — ideal for businesses looking to scale personalized communication and boost conversions through WhatsApp.

We are very pleased to have Zoko integrated to our website and running the whole CRM through the app. Automations work better than email and giving much better results. From the onboarding to setup and building the app, Zoko team was always there. I like to thank to Benn specifically for all his support on showing us how to use the app and writing automations for us from the scratch. Highly recommended!

A Game-Changer for Small Businesses – Exceptional AI & Support!

I am extremely happy with Zoko. Managing my customers' WhatsApp through their ChatGPT integration has been a total game-changer for my business. The AI responses improve every single day as it learns from the information I provide. What impresses me the most is its ability to give real-time information directly from my Shopify store, including stock levels, product descriptions, and shipping updates.

A special shoutout to Muzaina, who has been helping me since day one. Her personal attention is outstanding; she is always proactive and makes sure all my doubts are resolved during the setup process. For a small business, the help this provides is incredible, and the cost is very reasonable. Highly recommended!

The best WhatsApp API I’ve ever used! And Aaquib is truly a superhero — incredibly helpful and exceptionally professional.

We recently integrated Zoko for our communications, and the experience has been seamless and efficient. Their team made everything comfortable for us, and having a dedicated agent for regular check-ins really helped us get our questions answered and learn more about the platform. We’re happy with the service and would definitely recommend Zoko. Great job to the whole team!

We’ve been using Zoko for some time now, and the interface is super easy to use. And the support is also amazing. If you are thinking for a whatsapp software you should definitely give this a shot