Interakt ‑ WhatsApp Marketing

This app used to work better before. Recently switched back to it and the experience has been the complete opposite as it was before. They removed the Starter option and recently introduced a wallet option and it is not working for my profile. It has been 3 days since the issue has been reported. Still waiting for the issue to be resolved.

Every new software have bugs and Interakt have tons of it and it's okay to have them but if someone is reporting it they tend to ignore it and give us silly reasons that this is how the things work. I just had a simple issue where 2 out of 10 users in abandoned cart doesn't get synced with Interakt's dashboard and they took 15 business days and a dozen of follow up email to inform me that how abandoned cart event works. It's just similar to that when your internet doesn't work and when you contact ISP they ask you to reboot your router. It's just funny and silly that some people know this and have tried everything but it's issue with your software and have some bugs in backend but denial is never an option. I hope you listen up to people and their queries because that's the only option that can help make Interakt bugs free.

Provides the WhatsApp API features that we need for our store. Customer service is also fast, helpful, and responsive.

Team was very responsive in the getting the integration done. The configuration is also easy and straight forward. All our customers were able to receive notifications automatically on top of that we were also able to send promotion campaigns.

interakt is good product to connect with Shopify. the automation is really good.
is good with price range

I am really satisfied with there support !!!
They people are working awesome and learnt many things from them !
Appreciated !!!
Rupak was so kind every time for Customer Service !!!

The app is very slow it's constantly crashing and not working correctly it was a waste taking the subscription

In spite of subscribing this app no proper customer service from their end, when asked for call back they are denying it but got calls before subscription.

Very efficient application. got ready templates to make interacting with your customers easier and automated notifications to make your experience hassle free.

We have used Interakt for the last 4 months that the store has been live. Interakt offers easy integration and a communication interface that's easy to use. My teammates have used the app for other stores built on Woocommerce as well. The team is quick with support and thorough in providing help. The app lacks features around taking orders online on whatsapp, and managing chat labels efficiently (you can't analyse the number of conversations by labels, for example). This is the reason why my rating is a 4-star instead of 5. Looking forward to more meaningful updates in the future.