Interakt ‑ WhatsApp Marketing , 155 avaliações

In spite of subscribing this app no proper customer service from their end, when asked for call back they are denying it but got calls before subscription.

Abandoned Cart Notification campaign that is supposed to nurture the prospects who leave their cart doesn't work. I have raised ticket with interakt support since 14.02.2023 and Interakt is not able to resolve the problem. Moreover, they have even stopped responding to my communications now.

Once the customer creates a cart, the message to checkout on shopify store is also not getting triggered.

All in all, It has a lot of bugs/glitches in terms of its functionality which their team also struggles to resolve. Only email support is available and their response time is extremely uncertain. The UI is very very poor!!

Installed app tried to use abandonment cart sequence and connecting FB catalogue faced lot of technical issues but received zero support when tried to contact support what I received every time was support documentation and zero support on chat when asked got the rude answer that this is the way we work. Unlike other shopify apps where support is always excellent this was exception. Finally uninstalled the app and now looking for other options.

worst app I used in my 15 years of online selling experience... No support.they really destroy your online business.

The app isn't evening opening up.
it shows JSON coding type page which says result false
message "['Company name is already taken']"