Interakt ‑ WhatsApp Marketing

We have used Interakt for the last 4 months that the store has been live. Interakt offers easy integration and a communication interface that's easy to use. My teammates have used the app for other stores built on Woocommerce as well. The team is quick with support and thorough in providing help. The app lacks features around taking orders online on whatsapp, and managing chat labels efficiently (you can't analyse the number of conversations by labels, for example). This is the reason why my rating is a 4-star instead of 5. Looking forward to more meaningful updates in the future.

The Interakt team has been super helpful with onboarding and advising us on how to get the most out of their software and are pretty quick to respond whenever our team has any questions. The platform has also been super helpful for us to interakt with our customers in a seamless manner!

Abandoned Cart Notification campaign that is supposed to nurture the prospects who leave their cart doesn't work. I have raised ticket with interakt support since 14.02.2023 and Interakt is not able to resolve the problem. Moreover, they have even stopped responding to my communications now.

Once the customer creates a cart, the message to checkout on shopify store is also not getting triggered.

All in all, It has a lot of bugs/glitches in terms of its functionality which their team also struggles to resolve. Only email support is available and their response time is extremely uncertain. The UI is very very poor!!

The team has already contacted me, and they are being very supporting and them are fixing the issue im having with Facebook.

if u dont want to lose hairs don't download this app, will just make you nervous asaf, almost everything seems to not work, price charge not specified. 0.0001 cent per messages i only use cod confirmation without texting with costumers and now i see that im -7 dollars for some reason. not able to understan why this -7, campaign stops to send messages and now im fked have to write all confirmation one per one

The support from the interakt is very much satisfied... And issues which has been rectified on time.... Automatic message features where good to use.. And the app felt more user friendly....

I am from Skyborn after installing this app it didn't help me my money has lasted My manager is Siddesh no one can help me to give so much money no support and my WhatsApp account is also closed After installing this app
Can't msg customers from this app
It is a very useless app
Please guys don't install this app

very bad service , i switch to plan for automated messages but its not working , and their support system is very bad , i am trying to contact with them from past 5 days but they are only mail me some points which is not working to solve the issue , and also billing is started that means i paying them daily for doing nothing , its a disgusting , if you think , this is a fake review then contact me 8386925871 , i am open to save you from this fraud company

Installed app tried to use abandonment cart sequence and connecting FB catalogue faced lot of technical issues but received zero support when tried to contact support what I received every time was support documentation and zero support on chat when asked got the rude answer that this is the way we work. Unlike other shopify apps where support is always excellent this was exception. Finally uninstalled the app and now looking for other options.

The app works well, but as I sell alcohol, we can´t use the API. Customer support was great, helping us deleting API and getting back to Whatsapp APP.