Interakt ‑ WhatsApp Marketing

why you are charging subscription fees even after uninstalling your app and sent google form as well. as i have received the email from you that you are not going to charge. This is not a fair practice refund my money asap. Worst experience so far refund my money

We’ve been using Interakt at Mizoya for our WhatsApp chats, and it’s been super easy to use. It helps us reply faster and keep track of everything in one place. Simple, smooth, and does the job well.

This app has helped me in managing my customers queries. Made the whole communication process very smooth!

WORSE ever, i cancelled my subscription on jan 9th, it did not work for 45 days for which they refused to refund. BUT BUT BUT, they did not guide to uninstall the app from shopify and later charged for 4 months, when i confronted them, they refused to refund. I cancelled the subscription on their dashboard with their customer suport on call. DONT FALL FOR THIS SCAM. BETTER TO GET SHIPROCKET ENGAGE, they charge per msg instead of monthly scams like this

Dear Interakt Team,

We are writing to formally express our concern regarding the recent experience with your service integration on our Shopify store.

Despite our interest in using Interakt, we faced multiple technical issues from the beginning, including incomplete setup and delayed response times from your system. This has significantly affected our onboarding experience, and as a result, we decided to cancel the service within a week of installation. The cancellation was purely based on service inefficiencies and not due to any fault on our part.

However, we are now receiving communication from your team in a pressuring tone, which is not appreciated, especially given the circumstances. Kindly understand that we did not receive the level of service promised and should not be liable for any charges when the setup was never fully functional.

We request you to:

Confirm the cancellation of the service without any further charges.

Stop any further communication that includes undue pressure or inappropriate tone.

Share a written confirmation that no charges will be levied going forward.

We hope this matter can be resolved professionally and amicably.

Regards,
Naveen Chandra Chava
Kotson Mattress
hello@kotsonmattress.com