Anmeldelser (1.074)

Samlet bedømmelse
3,7
Antal pr. bedømmelsesniveau
  • 76 % af bedømmelserne er på 5 stjerner
  • 4 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 16 % af bedømmelserne er på 1 stjerner
17. maj 2023

Old version was great.
The new version is garbage for small businesses.
They changed the app to be suitable only for large businesses despite most Shopify customers are small businesses.

בקו טבאקו
Israel
Mere end 3 år bruger appen
SuperLemon App svarede 24. maj 2023

Thank you for taking the time to share your feedback with us. We appreciate hearing from our valued customers like you.

We understand your frustration with the recent changes made to our app. We strive to provide a platform that caters to businesses of all sizes, including small businesses like yours. Our intention was to enhance the overall user experience and introduce new features that could benefit a wider range of users.

However, we recognize that these changes may not have met your expectations. We apologize for any inconvenience this has caused. Your feedback is invaluable to us, and we will take it into careful consideration as we continue to improve our services.

Thank you again for sharing your thoughts. We appreciate your support and remain dedicated to serving your needs.

31. oktober 2023

The support team is the worst. Didn't like the service. Poor user interface very difficult non supportive staff

Eleven Brothers
Indien
Mere end 3 år bruger appen
Redigeret 4. februar 2025

Please do not install this APP. It has been two years they have been charging $25 every month. We have a paid plan from day 1, and it was supposed to be $15. Despite multiple tickets, we have not received the refund. And we are going to complain about this to SHOPIFY no one else should fall into this trap. They shamelessly keep charging no matter what you do. Apart from this, when you install this app, you will see the abandoned cart details in the app, but they will not show up in Shopify customers / abandoned carts, so if you discontinue the app, you will not have these abandoned carts and customer details. We are left with no option other than to write this feedback here to get their attention. Because the customer care SUCKS. They promise to refund but keep charging.

GLEIN PHARMA
Indien
Mere end 3 år bruger appen
11. april 2024

No customer service. Impossible to reach someone even if you want to pay but have a few questions.

Serranía
Colombia
Cirka 3 år bruger appen
27. august 2023

Service & customer support is extremely bad, we can't log in on whats app application, support team is not even responding...

Cricket Best Buy
USA
Mere end 3 år bruger appen
SuperLemon App svarede 7. september 2023

Dear Customer,

Sincere apologies for the poor customer support. We understand your frustration & difficulty in accesing WahtsApp Application.

We would like to take this chance to undo our mistakes & get on a call with you to understand your problem.

We have already sent you an mail regarding the same.

7. maj 2023

I have used this app for 3 years, 2 years were ok. Now this app automaticly changed my settings and more of USD 300 was stolen by them with messages that I never authorized

TU beauty store
Colombia
Mere end 3 år bruger appen
SuperLemon App svarede 24. maj 2023

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our app. We understand the frustration caused by the unauthorized changes to your settings and the loss of USD 300.
We would like to clarify the charges displayed on the Shopify billing page. The charges you see are usage-based fees, which are associated with the sending of automated WhatsApp messages. Additionally, we never send messages without taking explicit permission from Merchants.

Superlemon is deeply integrated with Shopify, allowing us to send various automated messages such as abandoned cart notifications and order update messages. You can review and manage these messages in the Automation section of our platform.

It's important to note that we clearly state on our plans page that our free plan does not include a flat subscription fee. However, we do charge a usage-based fee. Additionally, we never send messages without taking explicit permission from Merchants.

If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you and ensure your satisfaction.

28. juli 2023

This app has generated interference with the code of my theme causing the photo of the products not to be shown, which is really disastrous. I have tried to contact the developer of the app and have not received any response. Now I do not know how to solve the problem, it is really a horror to have installed this app because of the interference with the code of the store and on top of that they do not respond.

Sweetea
Chile
Mere end 3 år bruger appen
Redigeret 13. februar 2023

Was using the free version just for the widget, but recently some clients came to us saying they have been receiving unsolicited whatsapp messages in english (our store is in portuguese). Turns out this app launched new features and turned them on by default, which also means they charged us $64,32 and sent over 800 whatsapp messages to our clients in a foreign language. VERY upset with this. I want my money back.

This was the most problematic thing that happened, but once they did an update which behaved badly with other apps and broke our site. And another time I was testing our sales funnel and discovered they had inserted an optin checkbox for whatsapp messages on product pages.

The features are interesting and they have been developing a lot of new features. Would be great, but the transparency on what is actually being published to our store (and charged) is very bad.

Cordolário
Brasilien
Mere end 3 år bruger appen
SuperLemon App svarede 21. marts 2022

Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business.

Have a good day :)

Redigeret 4. april 2024

Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint.

Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.

Whisky Grail
Schweiz
Cirka 3 år bruger appen
11. juli 2023

They shove pop-ups into your theme then support never answers to support removing it & you cannot remove it from the settings. bad app

Walls Nation
De Forenede Arabiske Emirater
Cirka 3 år bruger appen
SuperLemon App svarede 14. juli 2023

Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the pop up. We understand that this has been frustrating for you, and we genuinely appreciate your patience.

Our customer support team is dedicated to providing timely assistance. Please raise your concern with our support team, it would have taken only a few minutes to address this matter.
We will do everything we can to make your experience with Superlemon positive again!