Marketing+Support on WhatsApp , 1.238 anmeldelser
Very bad app, bad service and always go down!
It Doesnt work fine and always, there is another app better in the shopify store
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while using our app. We take customer satisfaction seriously, and we strive to provide the best possible service.
We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on email@example.com. We are here to assist you and provide you with the best possible assistance.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout process. This app directly impacted our sales today negatively (our sales dropped 90% vs our daily average).
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app.
Regarding the unexpected pop-up on your cart page, we deeply apologize for this intrusion. It was never our intention to interfere with your checkout process or hinder your customers' experience. We understand the impact this had on your sales, and we genuinely apologize for any loss you experienced as a result. We should have disabled the pop-up for your store immediately after the complaint. Sincere apologies for the delay.
If you have any further concerns or questions, please don't hesitate to reach out to firstname.lastname@example.org. We are here to assist you and regain your trust.
Mala, no me deja ingresar a la prueba gratis y la pagina queda en blanco, así que no puedo configurar el boton de whats app. Es muy frustrante porque por mas que actualice la pagina vuelve a quedar en blanco
Pedimos disculpas por las molestias y entendemos lo frustrante que puede ser cuando las cosas no funcionan como se esperaba.
Para ayudarlo mejor, ¿podría brindarnos más detalles sobre el dispositivo y el navegador que está utilizando en email@example.com? Esta información nos ayudará a investigar el problema y encontrar una solución adecuada. Además, le recomendamos que borre la memoria caché de su navegador y vuelva a intentarlo.
Old version was great.
The new version is garbage for small businesses.
They changed the app to be suitable only for large businesses despite most Shopify customers are small businesses.
Thank you for taking the time to share your feedback with us. We appreciate hearing from our valued customers like you.
We understand your frustration with the recent changes made to our app. We strive to provide a platform that caters to businesses of all sizes, including small businesses like yours. Our intention was to enhance the overall user experience and introduce new features that could benefit a wider range of users.
However, we recognize that these changes may not have met your expectations. We apologize for any inconvenience this has caused. Your feedback is invaluable to us, and we will take it into careful consideration as we continue to improve our services.
Thank you again for sharing your thoughts. We appreciate your support and remain dedicated to serving your needs.
hello poor support, 2 days and no one answering!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in responding to your query. Our team has been experiencing a high volume of inquiries, which has unfortunately resulted in longer response times than usual.
If there's anything else we can assist you with, please don't hesitate to let us know. We strive to provide excellent support to all our customers and we are committed to addressing your concerns. Once again, sincere apologies for the inconvenience.
This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.
We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.
We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.
I have used this app for 3 years, 2 years were ok. Now this app automaticly changed my settings and more of USD 300 was stolen by them with messages that I never authorized
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our app. We understand the frustration caused by the unauthorized changes to your settings and the loss of USD 300.
We would like to clarify the charges displayed on the Shopify billing page. The charges you see are usage-based fees, which are associated with the sending of automated WhatsApp messages. Additionally, we never send messages without taking explicit permission from Merchants.
Superlemon is deeply integrated with Shopify, allowing us to send various automated messages such as abandoned cart notifications and order update messages. You can review and manage these messages in the Automation section of our platform.
It's important to note that we clearly state on our plans page that our free plan does not include a flat subscription fee. However, we do charge a usage-based fee. Additionally, we never send messages without taking explicit permission from Merchants.
If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you and ensure your satisfaction.
app não tem como desintalar horrivel, não tem como configurar pessimo! serio to tendo dor de cabeça, nao baixe
Sinceras desculpas pelo inconveniente. Lamentamos que você tenha tido dificuldade em configurar nosso aplicativo. Estamos sempre tentando o nosso melhor para melhorar o produto. Você pode nos dizer onde você encontrou dificuldade em configurar o produto? Estamos sempre acessíveis em firstname.lastname@example.org
Very bad app, customer service wont respond . I have my whastapp api number register with them but i cant see it ony Facebook business manager they are not responding at all, i am on your their paid plans but not response.
We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
Very bad app, customer service wont respond . Please help to delete my account from whatsapp business api so i can use normal whatsapp
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.