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This app is automatically creating new changes to my store. Completely useless app. I want to remove all the unncessary features asap!
I do not like this update, they raised the price and half of the features that I used before have been removed. I used to send manual messages to customers and was able to create templates with my customer order info. Now that's completely gone. I deleted the app and I'll be looking for another alternative.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
The worst possible app. I am revising my review now. SuperLemon has been purchased by GupShup and has become an orphaned child. No support. No one to respond to your questions. Got an API through SuperLemon and suffering still. No one in GupShup knows anything about SuperLemon. Horrible. Avoid at all cost. There are a million other providers that provide way better service than these blokes.
Hi, Apologies for any inconvenience caused. Can you please raise a ticket by emailing to support@superlemon.xyz. We will help you resolve your query ASAP.
No me deja vincular la cuenta comercial de Facebook, no deja personalizar las plantillas, algunos procesos están en ingles.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted con respecto al problema y lo resolveremos lo antes posible.
Agradecemos mucho su paciencia.
Antes era genial. Ahora un auténtico desastre. No funciona nada. La versión beta no funciona nada. No me aparecen todos los pedidos de la tienda, por lo que no puedo enviar mensajes a mis clientes. No funcionan las búsquedas. Y además no se puede contactar con soporte. La dirección de correo no existe. ¿Y encima te cobran por algo que no funciona? Les doy una semana para que lo solucionen o me daré de baja. No voy a pagar más por una aplicación que no funciona!!!!
Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
Venho através de recomendação mas infelizmente o app esta muito ruim , não abri para configurar !!!!!
As per my recent experience this app is not user friendly. Limited features makes it hard for us to drive more sales in our e-commerce store. And pricing is not reasonable.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi,
Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at support@superlemon.xyz?
We will surely help you to use the new application.
Thanks
Have been using their paid version since 3-4 months now. Not able to automate messages for order confirmation (CRM related functionality). Terrible customer support! Wish there were a few better alternatives in the Shopify App Store.
Apologies for the delayed response, Our developers were able to fix your issue, you can now enable the templates and send all the automated messages from your own private number which was submitted for WhatsApp API. Apologies for the inconvenience caused earlier.
Buenas, desde la semana estoy esperando respuesta de soporte y aun no tengo solución, los mensajes automatizados de whatsapp no están llegando, solo dice enviado a operador.
Hola,
Disculpas por cualquier inconveniente que te haya causado. Estamos analizando tu consulta y seguro que la resolveremos lo antes posible.
Gracias.