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This new look is not user friendly. I can't recover most flof my abandoned carts. I really hate working with this app now I enjoyed the last one. This doesn't fit into my phone screen at all. I can't see the customer details. It's really not user friendly at all
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Worst customer service PATHETIC, even though you choose the Ultimate plan which says "priority customer service" they don't reply with a proper response. Our issue is still in a pending state.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.
Não tem tradução das mensagens de automação em português europeu. Só em brasileiro e algumas só em inglês...
This app every time is losing the most important, the support. Now doesn´t exist a support chat and not offer solution for some issues after update app is showing
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio.
un completo desastre
Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
no customer support previously it was good, but now it is owned by GUPSHUP and they are not intrested in customer services.
I used this app to give my visitors the option to contact us directly by whatsapp. It worked well until Superlemon did an update and installed an 'opt in' widget on my store which then made it not possibe for customers to checkout. Too intrusive for my liking. APP DELETED!!!
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Very bad app, bad service and always go down!
It Doesnt work fine and always, there is another app better in the shopify store
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while using our app. We take customer satisfaction seriously, and we strive to provide the best possible service.
We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Worst Customer Service. Not happy at all. I have asked the team to release my API integrated phone number but no one from the team is replying.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.
Too many bugs in recent times. Using this app from 2022. But recently the app has a lot of bugs and is very unstable. I'm looking for other options
The 'My whatsapp' window is still not working
They started to bill me even after uninstalling
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while using our app. We take customer satisfaction seriously, and we strive to provide the best possible service.
We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.