Rezensionen (1.074)

Gesamtbewertung
3,7
Anzahl pro Bewertungsstufe
  • 76 % der Bewertungen sind 5 Sterne
  • 4 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 16 % der Bewertungen sind 1 Sterne
29. Januar 2024

Please can you stop billing me. I uninstalled the app a few months ago but you keep billing me. I would like to kindly ask that you stop. Thank you.

OneClick Supplies
Vereinigtes Königreich
Fast 3 jahre mit der App
Bearbeitet am 15. November 2021

The app used to be good, after the last update it is completely bad, I do not recommend!
I want a refund for the last two months!

4Evah Young
Brasilien
Fast 3 jahre mit der App
SuperLemon App hat geantwortet 16. November 2021

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

Bearbeitet am 8. August 2023

BE AWARE THEY COMIT FRAUD, THEY ADD POPUPS ALL OVER YOUR PLACE WITHOUT CONCENT. THEY SPAM YOUR COSTUMERS WEEKS LATER AND SELL WHATS APP DATA BASES

THEY CHANGED THE CORE OF THE APP WITHOUT CONCENT OR APROVAL. NOW THEY DEMAND THE COSTUMER TO LEAVE THEIR WHATS APP NUMBER OR THEY WONT SEND THE MESSAGE. ALSO THEY FORCE YOU INTO THIS. NO SUPPORT RESPONSE EITHER. BUYER BE AWARE THIS IS FISHY, THEY MAKE RELEVANT CHANGES WITHOUT APPROVAL.

Bolpromex Bolsas Ecológicas
Mexiko
Fast 3 jahre mit der App
SuperLemon App hat geantwortet 27. März 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

Bearbeitet am 25. Januar 2024

It started out as a great solution. But for some reason some features suddenly stopped working, for example the automated messages for abandoned carts. We have tried to reach out to the team, but received no quick response. Honestly starting to look for another solution.

LABOTHECAIRE
Saudi-Arabien
Fast 3 jahre mit der App
SuperLemon App hat geantwortet 7. September 2023

Dear Customer,

Sincere apologies for the poor customer support experience. Please note in the last month, we faced a few issues regarding WhatsApp templates of Automated messages.

The service was interrupted for some time, but we made sure things were back on track within a few hours. I hope you understand!

Sorry for the inconvenience caused.

Bearbeitet am 8. April 2023

updated to paid version .
no support . WhatsApp phone number now cannot be used .

fablore
Indien
Mehr als 2 jahre mit der App
16. Juni 2023

No tiene soporte, deberían tener soporte inmediato por whatsapp, pero los correos que responden tienen una respuesta muy demorada y no resuelven ninguna duda. Deberían tener un buen soporte, ya que los recargos por mensajes enviados son altos, y eso que es adicional a la suscripción. Buscaré otras opciones.

Navissi Clothing ♡
Kolumbien
Mehr als 2 jahre mit der App
SuperLemon App hat geantwortet 19. Juni 2023

Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en este caso. Seguiremos investigando el asunto para asegurarnos de que tales retrasos no se produzcan en el futuro.

Actualmente estamos desarrollando una función de soporte de chat en vivo que pronto estará disponible para usted.

Pronto nos pondremos en contacto con usted para una resolución. ¡Haremos todo lo posible para que su experiencia con Superlemon sea positiva nuevamente!

9. Dezember 2022

I try to contact support but till now no answer so far, I upgrade my plan to create a campaign but I can not create at teamplet I keep sending emails but it seems that I am sending them to the empty space there is no support from them at all

Louzan Fashion
Vereinigte Arabische Emirate
Mehr als 2 jahre mit der App
SuperLemon App hat geantwortet 12. Dezember 2022

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

3. April 2022

This new look is not user friendly. I can't recover most flof my abandoned carts. I really hate working with this app now I enjoyed the last one. This doesn't fit into my phone screen at all. I can't see the customer details. It's really not user friendly at all

Raw Strawberry
Südafrika
Mehr als 2 jahre mit der App
SuperLemon App hat geantwortet 4. April 2022

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

29. August 2022

Worst customer service PATHETIC, even though you choose the Ultimate plan which says "priority customer service" they don't reply with a proper response. Our issue is still in a pending state.

Vani Vrtti
Indien
Mehr als 2 jahre mit der App
SuperLemon App hat geantwortet 29. August 2022

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.

Bearbeitet am 6. Oktober 2023

Não tem tradução das mensagens de automação em português europeu. Só em brasileiro e algumas só em inglês...

Loja do Ouro
Portugal
Mehr als 2 jahre mit der App