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Waste app
not sure how to use no customer care just for the trial option we log in now not able to use or not able to delete contacts from app
worst service
horrivel, peguei o plano gratuito e eles estão me cobrando 500 US ao mes aqui
If you just need the widget that appears on your website to connect with your customers Superlemon works just fine. However, none of the automation works properly and to make it worse no customer service is available to help. I have sent over more than 3 emails and I just got one response saying they will investigate and never came back to me for more than a week.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
I have been using the free version for a long time. Then I decided to upgrade my plan and it was a disaster. Faced so many issues within the app, tried to contact support but either they are very busy or just lame. My issues are still pending. Templates are approved on Facebook but they are pending in apps.
This app sends 20% discount codes to customers without consent. Creates codes in Shopify without consent. I didnt set it up. I merely "upgraded" to an upgraded FREE plan.
[Update] Their reply is they do not have permission to create discounts. My customer received 20% discount via whatsapp. It must be a phantom admin who granted the discount.
Sincere apologies for the inconvenience. Please note that we do not have the permission to create discounts on behalf of any shop. However if you have any concerns regarding the product we are happy to arrange a call for you.
VERY DODGY APP. DO NOT INSTALL THIS APP.
App makes changes to your store without consent or approval and approves charges. The Free version is not free and has hidden auto approved charges. THEY DO NOT REPLY TO ANY QUERIES OR EMAILS. We have reported this matter to Shopify and will be pursuing legal action for breach.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.
We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.
We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.
Cambian la aplicacion a su gusto sin avisar, me di cuenta despues de días que funcionaba completamente diferente y los clientes
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.