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updated to paid version .
no support . WhatsApp phone number now cannot be used .
No tiene soporte, deberían tener soporte inmediato por whatsapp, pero los correos que responden tienen una respuesta muy demorada y no resuelven ninguna duda. Deberían tener un buen soporte, ya que los recargos por mensajes enviados son altos, y eso que es adicional a la suscripción. Buscaré otras opciones.
Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en este caso. Seguiremos investigando el asunto para asegurarnos de que tales retrasos no se produzcan en el futuro.
Actualmente estamos desarrollando una función de soporte de chat en vivo que pronto estará disponible para usted.
Pronto nos pondremos en contacto con usted para una resolución. ¡Haremos todo lo posible para que su experiencia con Superlemon sea positiva nuevamente!
I try to contact support but till now no answer so far, I upgrade my plan to create a campaign but I can not create at teamplet I keep sending emails but it seems that I am sending them to the empty space there is no support from them at all
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
This new look is not user friendly. I can't recover most flof my abandoned carts. I really hate working with this app now I enjoyed the last one. This doesn't fit into my phone screen at all. I can't see the customer details. It's really not user friendly at all
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Worst customer service PATHETIC, even though you choose the Ultimate plan which says "priority customer service" they don't reply with a proper response. Our issue is still in a pending state.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.
Não tem tradução das mensagens de automação em português europeu. Só em brasileiro e algumas só em inglês...
This app every time is losing the most important, the support. Now doesn´t exist a support chat and not offer solution for some issues after update app is showing
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio.
un completo desastre
Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
no customer support previously it was good, but now it is owned by GUPSHUP and they are not intrested in customer services.
I used this app to give my visitors the option to contact us directly by whatsapp. It worked well until Superlemon did an update and installed an 'opt in' widget on my store which then made it not possibe for customers to checkout. Too intrusive for my liking. APP DELETED!!!
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.