Note globale
Nombre d’avis par note
  • 78 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 14 % des avis sont des avis à 1 étoiles
24 novembre 2023

I have been using the free version for a long time. Then I decided to upgrade my plan and it was a disaster. Faced so many issues within the app, tried to contact support but either they are very busy or just lame. My issues are still pending. Templates are approved on Facebook but they are pending in apps.

Plus de 4 ans d’utilisation de l’application
4 septembre 2023

It started out as a great solution. But for some reason some features suddenly stopped working, for example the automated messages for abandoned carts. We have tried to reach out to the team, but received no quick response. I have to admit this is unusual for them, as they have been very responsive in the past.

Arabie saoudite
Plus de 2 ans d’utilisation de l’application
SuperLemon App a répondu 7 septembre 2023

Dear Customer,

Sincere apologies for the poor customer support experience. Please note in the last month, we faced a few issues regarding WhatsApp templates of Automated messages.

The service was interrupted for some time, but we made sure things were back on track within a few hours. I hope you understand!

Sorry for the inconvenience caused.

20 septembre 2023

The app is good but when customers have to go to the cart or checkout this app pops up asking customers for their number, a really annoying popup, to turn it off you have to change too many things at checkout that maybe probably reduce your conversion rate. The app is good but this setting ruins the app totally

Puf Italia
6 mois d’utilisation de l’application
29 octobre 2023

Worst support ever. We had a big issue migrating a store. An automation was trigger and sent messages to clients of all orders. We asked for support and never received any help. This app should be unlisted from Shopify.

Medias Galax
17 jours d’utilisation de l’application
31 octobre 2023

The support team is the worst. Didn't like the service. Poor user interface very difficult non supportive staff

Eleven Brothers
Environ 3 ans d’utilisation de l’application
27 août 2023

Service & customer support is extremely bad, we can't log in on whats app application, support team is not even responding...

Cricket Best Buy
Plus de 3 ans d’utilisation de l’application
SuperLemon App a répondu 7 septembre 2023

Dear Customer,

Sincere apologies for the poor customer support. We understand your frustration & difficulty in accesing WahtsApp Application.

We would like to take this chance to undo our mistakes & get on a call with you to understand your problem.

We have already sent you an mail regarding the same.

23 octobre 2023

IMBARAZZANTE. Non solo attivano widget in automatico, per disattivarli devi, modificare parti del checkout come vogliono loro, dopodiché mandare la richiesta di corretta modifica, aspettare che controllino e approvino le modifiche in 2-3 giorni lavorativi, solo dopo questo ti permettono di disattivare i widget. Per quanto questi widget possano avere senso e funzionare in certi casi ad aumentare le conversioni, come pretendete che c'ho non possa provocare l'effetto contrario? Le mie conversioni sono crollate da quando è attivo, ho bruciato un weekend, ho dovuto fermare le sponsorizzate tutto per un vostro capriccio. In tutto questo sto aspettando eh. Come ultima cosa, mi avete fatto modificare parti del checkout, peccato che quest'ultimo era strutturato in modo da aiutare il cliente a inserire correttamente i dati. Rivedete questa PAGLIACCIATA che avete fatto. Non provate a rispondere dicendo che avremmo potuto risolvere in pochi minuti scrivendo all'assistenza perchè così non è dato che sto aprendo dei ticket di supporto da 2 giorni.

Motoria Watch
Plus d'un an d’utilisation de l’application
28 juillet 2023

This app has generated interference with the code of my theme causing the photo of the products not to be shown, which is really disastrous. I have tried to contact the developer of the app and have not received any response. Now I do not know how to solve the problem, it is really a horror to have installed this app because of the interference with the code of the store and on top of that they do not respond.

Plus de 3 ans d’utilisation de l’application
17 août 2023

It was a good app, but they start to charging me and I don't know why If I have the free plan. Also an app of WhatsApp and they don't have WhatsApp support, so wrong. The worst support, I send an e-mail days before and there's no answer yet

Al Recibir Ecuador-Tienda En Linea
7 mois d’utilisation de l’application
17 août 2023

Platform is not ready please dont use , Nothing fuctions properly and no proper support, it just they take money and disapear

Studio Scenes
2 mois d’utilisation de l’application