Avis (1 061)

Note globale
3,8
Nombre d’avis par note
  • 77 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 15 % des avis sont des avis à 1 étoiles
28 novembre 2020

OK, among all ridiculous apps I have seen these days this one is phenomenon. It just disappeared from my shop and guess what their customer is on automatic reply which will come back to you after 2 working days, means I and all my customers should hang on there until they come back!

victoriarosebaby
Royaume-Uni
Environ une heure d’utilisation de l’application
SuperLemon App a répondu 30 novembre 2020

Hi, Apologies for the inconvenience caused. Can you help us with some information regarding the problem so that we can help you better, there might be a chance that the configuration setting of but widget button might not be right, but believe us our app provides a great value and we will make sure that it will do to you too.

17 mai 2023

Mala, no me deja ingresar a la prueba gratis y la pagina queda en blanco, así que no puedo configurar el boton de whats app. Es muy frustrante porque por mas que actualice la pagina vuelve a quedar en blanco

datiashop
Argentine
44 minutes d’utilisation de l’application
SuperLemon App a répondu 24 mai 2023

Pedimos disculpas por las molestias y entendemos lo frustrante que puede ser cuando las cosas no funcionan como se esperaba.

Para ayudarlo mejor, ¿podría brindarnos más detalles sobre el dispositivo y el navegador que está utilizando en support@superlemon.xyz? Esta información nos ayudará a investigar el problema y encontrar una solución adecuada. Además, le recomendamos que borre la memoria caché de su navegador y vuelva a intentarlo.

24 mars 2023

Nothing works, lots of 404 broken links, the "free trial" does not work and charges you immidiatly when upgrading to a paid plan. Did not bother to even contact support as they only have email support, and an app this broken does not deserve my time.

MarulaLab
États-Unis
42 minutes d’utilisation de l’application
SuperLemon App a répondu 27 mars 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

Modifié le 22 août 2021

It´s not working on desktop. Keep saying that are no agents online but this is not true. I did all!!!

Ei Bebezão! Coisinhas Infantis
Brésil
Environ une heure d’utilisation de l’application
SuperLemon App a répondu 23 août 2021

Apologies for the inconvenience caused to you. I have checked your website and the WhatsApp chat widget is working fine. If you still face the same issue kindly write back to us at support@superlemon.xyz.

8 février 2021

Just Installed but Settings page is not opening for configuration :(( . I hope they can fix this as soon as possible,

Kuchora
Tanzanie
25 minutes d’utilisation de l’application
SuperLemon App a répondu 8 février 2021

Hi,

We would be facing downtime from 12pm to 3pm IST today, where messages might not go, due to maintenance activity. Inconvenience is deeply regretted.

Regards,
Anuj

Modifié le 14 novembre 2021

Sul piano free non si riesce ad impostare il testo del pulsante di "share", non adatto alle esigenze!!!

Bocciolini
Autriche
Environ une heure d’utilisation de l’application
SuperLemon App a répondu 14 novembre 2021

Ciao,
Ci scusiamo per qualsiasi inconveniente causato a voi. Richiedi di condividere il problema che stai affrontando a support@superlemon.xyz e lo risolveremo sicuramente il prima possibile.

19 septembre 2023

This app does not live up to the promised services, I had set up my button to be contacted on whatsapp, but the button did not do this, but opened a popup where it asked for the customer's number, Absurd! Also it is unbelievable that in 2023 an app on Shopify App Store does not have a chat with customer service, only email.

Insta Shark Agency
Italie
23 minutes d’utilisation de l’application
12 octobre 2021

the app is not working today, i cant see on my store. i need help because i want to launch my store with whathsapp button

Scandaloo
Espagne
23 minutes d’utilisation de l’application
18 novembre 2020

Good to configure but really really slow to save.
Nothing to add but I have to continue until I reach 100 characters.

STUDIO DESIGN
Italie
38 minutes d’utilisation de l’application
28 juin 2021

No me gusto ya que no puedo modificar el mensaje que deseo le llegue al cliente, el que esta predefinido es demasiado, frio, distante poco amable, y robotizado. Les sugiero buscar forma para crear uno mismo el mensaje conforme el espiritu que deseamos mostrar a nuestros clientes

Desechables Chiguayante
Chili
16 minutes d’utilisation de l’application
SuperLemon App a répondu 29 juin 2021

Hello User,
Apologies for the inconvenience caused to you.
The feature for editing the content of a template message will be available in our upcoming build release.
In case you of any other queries, please write to us at support@superlemon.xyz