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BEWARE - I choose to use trial version and they charge me monthly fee without my consent or any warning whatsoever, the app is ok, but the service is not, it's an hoax. Im not happy with it, tried to talk to custom service, i got no answer from them. Not haapy with an app that says that i can try for 30 days, and charge me a fee without my consent or any kind of warning that they would do so this is ridicolous
Hi, Apologies for any inconvenience caused. Can you please raise a ticket by emailing to support@superlemon.xyz. We will help you resolve your query ASAP.
Mejoren como la version anterior, la version beta es malisima, los clientes no pueden ingresar su numero de whasapp porque piden codigo y lo hacen mas dificil a los nuevos prospectos, no dejan enviar mensajes manuales, al menos den la opcion al dueño del aplicativo que vuelva a la version anterior
Hola,
Disculpas por cualquier inconveniente que te haya causado. ¿Puede compartir la dificultad que enfrenta con la aplicación Superlemon en support@superlemon.xyz?
Seguramente lo ayudaremos a usar la nueva aplicación.
Gracias
This app has very limited features and the pricing is higher. I think this app is still being developed, beta version. If anyone looking for upgraded features please refer to other Whatsapp apps on AppStore.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
The application is a disgrace, they charged me 400€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to tubuddhashop@gmail.com
Very rarely i do this. installed this app and subscribed for ultimate plan. From day 1 the whats app icon was not showing properly on the website after landing on any page, every-time when new page is browsed one has to refresh page to make the icon visible . We escalated this issue with video recording, it took good 14 days to fix this issue with multiple follow ups, and the issue got resolved creating major issue on our website i.e our "add to cart" and "checkout" button stopped working. It took 2 days for us to identify that when there was NO sale happening and some buyers complained. 2) We then escalated this new issue to them, and we are sitting and waiting for them to fix this, and our live website has currently non-working "add to cart" and "checkout" button. Will wait till today for any positive outcome, if not shall uninstall the app for good.
The app that was "free" has been updated and started charging unauthorized amounts. The terms are not clear, much less the descriptions to find out where the charges are being made. One day the app was good, I don't recommend it anymore. Just follow the latest comments to see a lot of complaints.
Customer support is poor, no one is replying to the emails being sent for support. Unsatisfied with the service
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
La atencion al cliente pesima, nunca se contactan con nosotros. tenia la opcion para pero me toca cancelar la suscripcion al producto porque tengo un bug que no se puede quitar de esa app. les escrito correos les digo que me contacten y no recibo respuesta.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.
very bad customer support. there is not any type of customer support. Fake
Server penosi, app che si blocca dopo 2 messaggi che ho mandato.
Mi fate perdere ipù tempo cosi che aggiungengo il contatto manualmente
Ci scusiamo per l'inconveniente causato, abbiamo risolto il problema e monitoreremo tali incidenti per evitare tali incidenti in seguito. Fateci sapere se doveste riscontrare problemi scrivendoci a support@superlemon.xyz. Saremo felici di aiutarti. :)