Avis (1 074)

Note globale
3,7
Nombre d’avis par note
  • 76 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 16 % des avis sont des avis à 1 étoiles
24 novembre 2024

BZDE

swiftshop
Colombie
Environ 6 heures d’utilisation de l’application
1 mars 2025

Muy mala

Novo Argento
Espagne
Modifié le 17 avril 2024

If you just need the widget that appears on your website to connect with your customers Superlemon works just fine. However, none of the automation works properly and to make it worse no customer service is available to help. I have sent over more than 3 emails and I just got one response saying they will investigate and never came back to me for more than a week.

ENPOSH
Italie
Presque 5 ans d’utilisation de l’application
SuperLemon App a répondu 28 novembre 2022

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

24 novembre 2023

I have been using the free version for a long time. Then I decided to upgrade my plan and it was a disaster. Faced so many issues within the app, tried to contact support but either they are very busy or just lame. My issues are still pending. Templates are approved on Facebook but they are pending in apps.

MAYASHA
Inde
Plus de 4 ans d’utilisation de l’application
Modifié le 30 janvier 2023

This app sends 20% discount codes to customers without consent. Creates codes in Shopify without consent. I didnt set it up. I merely "upgraded" to an upgraded FREE plan.

[Update] Their reply is they do not have permission to create discounts. My customer received 20% discount via whatsapp. It must be a phantom admin who granted the discount.

Ginger and Bear
Singapour
Environ 4 ans d’utilisation de l’application
SuperLemon App a répondu 30 janvier 2023

Sincere apologies for the inconvenience. Please note that we do not have the permission to create discounts on behalf of any shop. However if you have any concerns regarding the product we are happy to arrange a call for you.

Modifié le 10 avril 2023

VERY DODGY APP. DO NOT INSTALL THIS APP.
App makes changes to your store without consent or approval and approves charges. The Free version is not free and has hidden auto approved charges. THEY DO NOT REPLY TO ANY QUERIES OR EMAILS. We have reported this matter to Shopify and will be pursuing legal action for breach.

Anayah Jewellery
Royaume-Uni
Presque 4 ans d’utilisation de l’application
SuperLemon App a répondu 10 avril 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

19 avril 2023

Very bad app, customer service wont respond . I have my whastapp api number register with them but i cant see it ony Facebook business manager they are not responding at all, i am on your their paid plans but not response.

La'Marvel UAE
Émirats arabes unis
Presque 4 ans d’utilisation de l’application
SuperLemon App a répondu 20 avril 2023

Hello Customer,

We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help.

We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!

12 mai 2023

This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.

Chirukaanuka
Inde
Plus de 3 ans d’utilisation de l’application
SuperLemon App a répondu 24 mai 2023

Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.

We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.

We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.

5 février 2024

Abdoned cart recovery is not at all working. A support ticket and multiple follow ups didn't get any responses. Pathetic customer support.

MyLang
Inde
Plus de 3 ans d’utilisation de l’application
24 mars 2023

Cambian la aplicacion a su gusto sin avisar, me di cuenta despues de días que funcionaba completamente diferente y los clientes

VERITEZA
Mexique
Plus de 3 ans d’utilisation de l’application
SuperLemon App a répondu 27 mars 2023

Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.