Marketing+Support on WhatsApp , 1 053 avis
Affiner
-
Par note
The application is a disgrace, they charged me 400€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to tubuddhashop@gmail.com
very bad customer support. there is not any type of customer support. Fake
Avoid it! Bugs, bad support and don't refound saing that you accept the policies. and stop sending trash mail, no unsubscription option. totally illegal
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced with our app.. We would like to assure you that your satisfaction is our top priority, and we are committed to addressing this issue promptly.
Please raise your concern with our support team, it would have taken only a few minutes to address this matter.
We will do everything we can to make your experience with Superlemon positive again!
very poor customer support i am trying to reaching out your company before 3 days but no one reply me and i also pay you guys 15$ no one response me scammers
Dear Dr. Rashel,
Sincere apologies for the poor customer support. We understand your frustration.
We would like to take this chance to undo our mistakes & get on a call with you to understand your problem.
We have already sent you an mail regarding the same.
MUY BUENA APLICACION
Que onda con su pop up? ni siquiere lo traducen en varios idiomas, muy mala actualizacion que hicieron, decepcionado.
Gracias por compartir sus comentarios sobre nuestra función emergente. Nos disculpamos sinceramente por cualquier inconveniente causado por la falta de opciones de traducción. Entendemos que brindar soporte multilingüe es esencial para garantizar una experiencia de usuario positiva y agradecemos su paciencia y comprensión.
Sus comentarios nos ayudan a identificar áreas de mejora, y realmente apreciamos que nos informe sobre este asunto. Si tiene más sugerencias o inquietudes, no dude en comunicarse con nuestro equipo de atención al cliente. Valoramos su opinión y nos esforzamos por brindar el mejor servicio posible a todos nuestros clientes.
Una vez más, nos disculpamos por cualquier decepción causada y gracias por su comprensión.
This app does not live up to the promised services, I had set up my button to be contacted on whatsapp, but the button did not do this, but opened a popup where it asked for the customer's number, Absurd! Also it is unbelievable that in 2023 an app on Shopify App Store does not have a chat with customer service, only email.
Excelente aplicación. Excelente logística de servicio
I can't disable the optin widget, I hate it!! The support doesn't exist, never send me back a verification for checkout
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the optin widget and the lack of support you experienced during the checkout process. We understand that this has been frustrating for you, and we genuinely appreciate your patience.
Regarding the verification email for checkout, we apologize for the oversight. Our customer support team is dedicated to providing timely assistance, and it is disappointing to hear that we fell short in this instance. We will investigate the matter further to ensure that such delays do not occur in the future.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
No tiene soporte, deberían tener soporte inmediato por whatsapp, pero los correos que responden tienen una respuesta muy demorada y no resuelven ninguna duda. Deberían tener un buen soporte, ya que los recargos por mensajes enviados son altos, y eso que es adicional a la suscripción. Buscaré otras opciones.
Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en este caso. Seguiremos investigando el asunto para asegurarnos de que tales retrasos no se produzcan en el futuro.
Actualmente estamos desarrollando una función de soporte de chat en vivo que pronto estará disponible para usted.
Pronto nos pondremos en contacto con usted para una resolución. ¡Haremos todo lo posible para que su experiencia con Superlemon sea positiva nuevamente!