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The app is good, but the support is VERY BAD!
We've been writing to support@superlemon.xyz for more then a week for multiple times and we never hear back from them.
We wonder, what kind of a service is this. You sell your product and you never reply when your product throws an error?
Sincere apologies for the inconvenience caused. We shall get in touch with you regarding the issue and resolve it as soon as possible.
We highly appreciate you patience.
Ele não funciona na minha loja , me ajude, só funciona a versão paga q é muito cara, como que eu faço pq eu gosto muito dele. ok
Oi,
Desculpas por qualquer inconveniente causado.
Você pode enviar um tíquete para support@superlemon.xyz com o problema que você está enfrentando para que possamos ajudá-lo a resolver o seu problema?
No me está funcionando como debe. Ya he configurado en mi Shopify lo que me pide y no puedo utilizarla.
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível.
Nós realmente apreciamos sua paciência.
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Connected several times for resolution of issue but getting no response. Very poor after-sales support. Not recommended
Que onda con su pop up? ni siquiere lo traducen en varios idiomas, muy mala actualizacion que hicieron, decepcionado.
Gracias por compartir sus comentarios sobre nuestra función emergente. Nos disculpamos sinceramente por cualquier inconveniente causado por la falta de opciones de traducción. Entendemos que brindar soporte multilingüe es esencial para garantizar una experiencia de usuario positiva y agradecemos su paciencia y comprensión.
Sus comentarios nos ayudan a identificar áreas de mejora, y realmente apreciamos que nos informe sobre este asunto. Si tiene más sugerencias o inquietudes, no dude en comunicarse con nuestro equipo de atención al cliente. Valoramos su opinión y nos esforzamos por brindar el mejor servicio posible a todos nuestros clientes.
Una vez más, nos disculpamos por cualquier decepción causada y gracias por su comprensión.
Support is not good. Some time not Replied on mail or replied more than 7 days. Now, we are deleting the app. Please avoid install the app
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
BEWARE YOU MIGHT LOOSE UR WHATSAPP ACCESS FOR EVER. Very Bad, NO proper support. Unable to use my own whatsapp to reply messages. No proper guide to install (specifically the time it takes to start using the app properly). a very bad experience. Sent a mail to the team no reply yet. so i had to unstall, but still unable to recover my whatsapp number
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Not even a star if there is an option. Many functions cannot load, already emailed them for months, paying but still unable to use them. Take months to respond or even not respond. So piss off!
Superlemon Whatsapp app's free feature are very limited compared to other apps like whatsapp customer service app by Sweet help and it's free. In terms of pricing it is expensive. Not recommended for newly startups.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.