Marketing+Support on WhatsApp , 1 238 avis
This app does not work, I tried to set up the simplest function, set store hours and it won´t work unless I set it up to be available 24/7 , help
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Sul piano free non si riesce ad impostare il testo del pulsante di "share", non adatto alle esigenze!!!
Ciao,
Ci scusiamo per qualsiasi inconveniente causato a voi. Richiedi di condividere il problema che stai affrontando a support@superlemon.xyz e lo risolveremo sicuramente il prima possibile.
very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.
Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.
Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.
No aparece en móviles, es la segunda vez que la instalo después de 6 meses y solo ha funcionado 5 min. pasa lo mismo que antes, aparece en ordenadores pero no en móviles, tengo puesta la opción de que aparezca en los dos lugares. si mañana sigue así la desinstalo y nunca mas.
Hi,
Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.
Crashed on the first attempt of usage. Let us see what happens later on. I did not have a wonderful experience with the app as such till now.
Hi,
Thanks for writing to us.
Apologies for any inconvenience caused earlier, you can write to us at support@superlemon.xyz so that we can verify the issue and help you get it resolved.
I installed the APP in my store yesterday and it is very easy to configure, its interface is clean and simple to use, for someone who does not have knowledge it will help a lot ... I give two stars because the most important thing in this application is not the WhatsApp Widged, but the automatic sending of an abandoned cart message ... unfortunately the template they have configured is very simple and they do not allow editing ... I asked them to help me to customize it and they refused ... I want to tell you that not all online stores are the same and each one has its own style to communicate with its customers, when they solve that problem I will hire their services and recommend them to my community.
The App is super simple to use. Yet, should you have any problems, reaching out to support IS A TASK!!!
Maybe they should use their own app so we can reach them instantly??????????? The app worked fine initially, now it doesn't work at all and I just cannot reach support to help me out
Hi, we reached out to you by email. We have asked you to share the error that you are facing when trying to contact us.
parou de funcionar, nao leva mais o cliente para o whatspp direto, quando clica no icone do whatsapp abre uma janela de chat mas nao joga para o whatsapp.