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The App started out wonderful, and i was incredibly happy with it. that being said, support went down the drain, took for ever for support to come back to me and the app was not working as expected. I cancelled my full subscription and deleted the app to move to a competitor that has brilliant support and fixes on the fly!
Hello User,
Apologies for the inconvenience caused to you. We value your feedback. A ticket was opened for the development team to review and they haven't returned it to me yet. As soon as they return I will return to you.
If you are facing any issues, request you to please raise a ticket at support@superlemon.xyz for a faster resolution of your issue.
Rien ne s afficheeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.
We have replied with the possible solution to your query. Please check if you received it. In case of further doubts, please let us know, we will be happy to help.
Best Regards!
My website crashed after installing it (I am a pro user) 1. Pictures on Hompage are not loading 2. Add to cart button wasnt working
Apologies for the inconvenience caused, we have fixed the issue and will be monitoring for such incidences to avoid such mishaps later. Do let us know if you face any issues by writing us at support@superlemon.xyz. We will be happy to help you. :)
It doesn't allow to disable some widgets or you must get an extra verification step to control your own account, this verification was not completed by superlemon in over a month. Every update took a lot of time and their response time is very long. We had to switch to a different app as we never recieved any answer from them.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
não está funcionando mais.. estranho. quando instalei estava tudo funcionando perfeitamente. agora não funciona mais.
The app didn't work at all. No WhatsApp messages were sent to the abandoned carts and still we were charged $9.99 If the app is not working, then were we charged just for installing the app? In the app's dashboard it is mentioned - "We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience." Basically, they themselves are saying the app is not working right now. So Why are you charging us for it? If this review had an image upload feature, I would have added the screenshot with all the proofs. This is not done!! I request a refund.
Hi,
Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.
Péssimo faz cobrança sem autorizar, o minimo é 500$ de cobrança, tá maluco!!!!!!!!!! nao recomendo
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Nós realmente apreciamos sua paciência.
BEWARE - I choose to use trial version and they charge me monthly fee without my consent or any warning whatsoever, the app is ok, but the service is not, it's an hoax. Im not happy with it, tried to talk to custom service, i got no answer from them. Not haapy with an app that says that i can try for 30 days, and charge me a fee without my consent or any kind of warning that they would do so this is ridicolous
Hi, Apologies for any inconvenience caused. Can you please raise a ticket by emailing to support@superlemon.xyz. We will help you resolve your query ASAP.